Compl Bus Control Manager

6 days ago


Kuala Lumpur, Malaysia Citi Full time

A team leader who oversees a group of employees in CBSU and motivates them to do their job efficiently. He / she would provide daily productivity, develop career development that motivate team members and communicate any issues with upper management to reach business goals effectively. He / she will work closely with CBSU head and other stakeholders to drive the business efficiency in the team.

**Responsibilities**:

- Responsible to manage the day-to-day activities, performance in the team and deliverables of the team.
- Communicate with teams about their performance
- Responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform their work efficiently.
- Review and propose work item assignment to achieve workload & resource optimization.
- Work closely with CBSU head and other stakeholder to address the operational and people related matters.
- Identifying process improvements, communicating changes to the team accordingly.
- Develop plan to archive the deliverable in the team.
- Monitor work item assigned to team member and ensure all risk / issue would be highlighted along with proposed solutions to resolve an issue or improve a process.
- Take up additional tasks assigned by Management where needed.

**Qualifications**:

- At least 4 years of relevant experience
- Relevant people management experience
- Experience in data analysis and problem solving with acute attention to detail.
- Demonstrated organizational and follow-up skills; ability to multi-task and maintain composure in a high-volume environment.
- Excellent customer service skills, time management skills, effective communication skills (written and verbal) and proven analytical/problem solving abilities.
- Confidence and skillful negotiating skills.
- Computer literate.
- Strong organizational skills to give the team direction.

**Education**:

- Bachelor’s/University degree or equivalent experience
- **Job Family Group**:
Compliance and Control
- **Job Family**:
Business Control
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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View the **Pay Transparency Posting



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