Manager Bpo

3 weeks ago

Bayan Lepas, Malaysia Toll Group Full time

Company Description

At Toll, we do more than just logistics - we move the businesses that move the world. Our 20,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries.

As a Centre of Excellence in Penang, we take pride in providing shared services that Toll’s entire network depends on daily. As our CoE grows, we enjoy more opportunities to take on exciting and diverse challenges to progress even further, always supported to learn, develop, and expand our knowledge. In a fast-paced environment, we are energised by our culture, which is caring, inclusive and welcoming. United in our purpose, we collaborate well as a team, continuously improving how we deliver for our internal and external customers. We appreciate the safety, security, and stability that our work brings and feel valued knowing that as our business grows, we all grow together.

**Job Description**:

- Execute business processes, provide recommendations and implement business improvement activities to meet market and customer needs
- Solve existing inefficiencies within the business by developing business processes in coordination with the Global Business Solutions and the Global Process Excellence teams
- Execute the global definition of key performance indicators relating to business process performance and operational quality
- Support and execute all aspects of business process optimisation ensuring a continuous assessment and improvement of productivity and efficiency
- Contribute actively to the development and improvement of corporate standards for business processes, and execute the processes and related methodologies, and to align countries to those corporate standards
- Contribute to the definition, alignment, implementation and overall improvement of company-wide standard methodologies for process improvement to drive delivery of operational excellence and engage all level of business and support communication of changes into the wider business which improves engagement and change acceptance

**Qualifications**:

- 10+ years of experience in Freight Forwarding Industry and Hands on Experience in Freight Forwarding Operations, including Customs & Transportation / BPO
- Experience in dealing with customer requirements
- Hands on Experience in advanced MS Office / VISIO
- Ability to read, understand and present technical publications and materials, regulations, policies and procedures plus good project management skill, takes responsibility for tasks, agreed timeframes and outputs
- Knowledge of concepts and theories used in strategic business models for the creation and review of process and procedures including the theory of constraints, management by exception
- Risk Management - ability to identify and analyse areas of risk and subsequently provide advice and critical comment in the development of best practice and business planning

Additional Information
**Be Connected**:
With a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. Join us and take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.
- Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities._

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

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