Js16 - Technical Support (Indonesia & English)

DUTIES AND RESPONSIBILITIES: - Responds to customer technical problems/issues related to hardware and networking via phone. - Assists customers by diagnosing problems and providing resolutions for technical service. - Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts. -...

Customer Support Specialist (Bahasa Indonesia and English speaker (permanent roles) Location: Jln Tun Razak, KL **Responsibilities**: - Making sure a customer is greeted and welcomed - Educating customers in our services and promotions - Assisting customers with their accounts related inquiries - Assuring that clients’ curiosity is sated - Reporting...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint...

Job DescriptionAs an integral part of our engineering team, you will provide quality technical insights and support to ExxonMobil's manufacturing facilities globally, encompassing refineries and chemical plants.You will be designated as either a Manufacturing Process Engineer (MPE) with a pathway to Advanced Manufacturing Process Engineer (AMPE), or straight...

Job DescriptionThe Head of IT in Indonesia is responsible for the execution of Transformation, Change, Delivery and Run of IT Services towards Allianz Technology's customers in Indonesia. This role involves developing and monitoring services to ensure efficient delivery of local and global services towards the customer, on time, within budget, and with...

Pulse-Eight are a multi-award winning, industry-leading design house and manufacturer of Video and Audio Control and Distribution systems, distributing our products to over 100 countries worldwide. Established in 2010, we are a 50+ strong global team with Headquarters in Dorset, England, and expanding global locations in Malaysia and the United States. With...

Specialist - Technical Support (English Language Support) SHARE Job DescriptionThe Responsibilities of the Role:Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.Troubleshooting to identify hardware or software products that are defective.Advice and educates customers through...

Do you know how to turn needs into solutions? So do we. About you About the job Business and IT don't always speak exactly the same language. It can be hard for fo companies to know how IT can help tackle their problems and increase profitability. They need you to understand their business and translate their needs into a software solution that will...

Job Brief: In this role, you will be delivering best-in-class support to customers. **Responsibilities**: - Handling Voice/ Non -Voice customer, including detailed recording of the issue according to defined processes. - Identifies the cause of hardware/software faults and provides a solution or dispatch onsite engineer with part to resolve the issue. -...

**Job Details** - Company: Teleperformance Indonesia - Job Title: Call Centre Agent - Language Requirement: Mandarin+ English - TP Code: ID-TP-CCA-Mandarin - Location: Yogyakarta, Indonesia - Shift: 5 working days (Rotational shift) **Job Highlights** - Social Security coverage for incidents such as death and work-related accidents. - Access to National...

Malaysia, Kuala Lumpur - Office - Shift work - Middle - Now we're looking for a Customer Support Specialist based in our office in Kuala Lumpur, - **_who will provide support for our Indonesian and Malaysian markets._** **Tasks and duties are to**: - Outgoing calls to clients from Indonesia and Malaysia - Analyze client requests - Regulate conflicts **You...

**Position Summary**: The Technical Support Advisor role is to handle incoming general inquiries and technical issues via **Job Function**: - Addressing and resolving inbound customer support inquiries - Working with internal cross-functional partners to resolve customer inquiries - Achieve & maintain target performance and on-time metrics - Ensure each...

**Responsibilities**: - Job description: - Closes sales on assigned products or assigned customers; may generate leads for closure by an experienced Outside or other Inside Sales Rep. - Shares sales activities with experienced Sales Reps as necessary. - Informs customers of company promotions and upgrades; may persuade customer to purchase extended...

**Job Summary**: As a Technical Support personal, you are responsible to provide technical support on front-end peripherals such as computers, printers, projector, etc. within the stipulated Service Level Agreement (SLA). You are expected to assist on procurement processing, updating asset inventory and user access management. **Responsibilities**: -...

**Roles & Responsibilities** - Responds to customer technical problems/issues related to hardware and networking via phone. - Assists customers by diagnosing problems and providing resolutions for technical service. - Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts. -...

**1. Technical Document Translation**: - Translate technical documents, manuals, and explanations from English to Indonesian. - Ensure accuracy and maintain the technical integrity of the content. **2. Assist Client Communication**: - Collaborate with the technical team to understand complex concepts and procedures. - Assist in translating technical...

**Roles & Responsibilities** - Responds to customer technical problems/issues related to hardware and networking via phone. - Assists customers by diagnosing problems and providing resolutions for technical service. - Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts. -...

**SDZ SUPPORT TECHNOLOGIES AND SERVICES LTD** is an international company that provides customer support services to reputable financial firms. One of our biggest clients is **IQ OPTION** (IQOption is an international IT company operating in the fintech industry that developed one of the world's best trading platforms for financial instruments). Now we are...

We are seeking a skilled English Language Support Technician to join our team at Aqi Intl. As a member of our support services department, you will be responsible for providing technical assistance to our customers and internal teams.About the Role:We are looking for an experienced individual with strong language competencies in English and knowledge of...

Technical Account Manager, Google Cloud Consulting (English, Mandarin)corporate_fare Google place Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaApplyMinimum Qualifications:Bachelor's degree in Computer Science, Engineering, related technical field, or equivalent practical experience.5 years of experience in a customer-facing role interfacing with...