Global Operations Officer

4 weeks ago

Kuala Lumpur, Malaysia Standard Chartered Full time

**Job***: Operations

**Primary Location***: Asia-Malaysia-Bukit Jalil KL

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 24/Nov/2023, 4:07:28 AM

**Unposting Date***: Ongoing

**Role Responsibilities**

As a Trade Operations Analyst, you will be responsible for supporting the efficient execution of Trade Finance operations within the bank. You will play a vital role in the Trade Operations team & be responsible for the processes of delivering Trade Finance services for Standard Chartered Bank’s clients with a focus on client experience as well as management of risk and full compliance of rules, regulations, procedures, practices, and policies that are applicable to the process.

**RESPONSIBILITIES**

**Strategy**
- Demonstrate awareness and understanding on the Group’s business strategy and model as it relates to Trade Finance Operations
- Align with Group’s trade finance strategic goals and objectives

**Business**
- Understand the Trade Business, Products and the Clients for the markets that are being processed
- Adhere to service levels and efficiency/accuracy standards to deliver against our key performance indicators
- Identify areas for improvement and contribute to actionable recommendations

**Processes**
- Execute processing of Trade Finance processes, ensuring adherence to operating instructions, and full compliance of internal policies as well as regulatory requirements.
- Maintain process documentation, including workflow diagrams, department operating instructions.
- Identify opportunities for process optimization and automation to enhance operational efficiency and reduce risk.
- Collaborate with internal teams to implement process improvements and drive operational excellence.
- Maintain high productivity and completion of tasks within assigned cycle times with high accuracy in execution of transactions.

**People & Talent**
- Foster a collaborative and inclusive work environment that promotes teamwork, knowledge sharing and professional growth
- Self-learning and initiative in leveraging available training to learn new products outside of initial product assignment to further grow and develop expertise and capabilities.
- Lead by example and demonstrate behaviour consistent with the bank’s culture and values.
- Support development and training of new team members to ensure a high overall level of expertise and competency.

**Risk Management**
- Act as the first line of defence in risk management and identification of risk in course of daily operations.
- Comply with procedures and operating instructions as well as internal guidelines and policies which are designed to mitigate risk.
- Ensure error free processing complying with documented procedures and operating instructions.
- Identify, highlight and escalate concerns appropriately to allow risk to be adequately managed.
- Contribute to and support process improvements for operational risk management.

**Governance**
- Comply with Group Policies and Procedures.
- Comply with Local policies and procedures that may be applicable

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the [GBS Trade Operations team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Key stakeholders**
- Operations in various Spoke Countries that outsource processing to GBS
- Trade Sales & Business in various Spoke countries
- Internal governance teams

***Other Responsibilities**
- Embed Here for good and Group’s brand and values. Perform other responsibilities as may be assigned from time to time by the supervisory Chain;
**QUALIFICATIONS**

**TRAINING, LICENSES, MEMBERSHIPS AND CERTIFICATIONS**
- Bachelor’s Degree in finance, business administration, or a related field is recommended. A relevant professional certification (e.g., Certified Documentary Credit Specialist) is a plus.
- Prior experience in trade finance operations within a banking or financial institution is very advantageous. Fresh Graduates are welcome to apply.
- Excellent analytical, problem solving, and decision-making skills.
- Ability to work effectively in a fast-paced, deadline-driven environment.
- Strong communication and interpersonal skills to collaborate with stakeholders at all levels
- Attention to detail and a high level of accuracy in executing trade finance operations.
- Good command of English language is a must. Command of

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