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Mobility Industry-customer Service Executive

3 months ago

Ara Damansara, Malaysia Startek Full time

**Responsibilities**:

- Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts.
- Problem faced are related to Mobility Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)
- To exceed customers expectation in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.

**Requirements**:

- At least holding an associate degree and/or expected graduate (documents required)
- Minimum 1 year of working experience in the service industry will be an added advantage for this position (Open to fresh graduate as well).
- Good command of computer skills / Microsoft Office and typing must be fast both in Korean and English.
- Able to work in Malaysia (Ara Damansara)

**Working Hours**
- 5 days in a week from Monday to Sunday (weekends are available according to schedule)
- 9.5 hours of work (including 1 hour lunch break + 30 minutes break)

**Position**
- Monolingual (Korean)
- Bilingual (Korean + English)

**Salary Package**
- Basic salary MYR 7800 - MYR 8500
- Additional Benefit allowance and performance bonus (depending on performance)

**How to apply**
- Please submit your free-form MS WORD or PDF Korean or English resume.

**Benefits**:

- Working permit provided
- 1 way flight ticket to Malaysia
- Airport pickup service
- Temporary accommodation 14 days
- Opening bank account
- Scheduled van shuttle operated
- Others allowances: Performance incentives, and Night shift allowances (if applicable)
- Annual leave 12 days
- Sick leave 14 days
- Medical insurance
- Career growth
- Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager

**Interview procedure**:

- Document screening -> 1st HR team interview -> 2nd management interview
----------------------------------------------------------------------------------------------------------------------------
- **담당업무**
- 고객의 일반적인 문의, 불만, 의견, 피드백 및 회사 제품과 관련된 모든 문의사항을 전화, 이메일, 채팅을 통해 처리
- 모든 고객과 원활한 상호 작용을 통해 문의사항 최초 접수 시 성공적으로 해결
- 원활한 기술 응용 프로그램 기능을 활용한 고객 문의사항 처리
- Mobility 관련 문의 사항 처리(환불, 변경, 교환, 사용자 ID, 시스템 문제 등) 고객 기대에 상응하는 최상의 고객서비스 제공
- 팀내에서 필요한 KPI 요소 및 SLA 달성

**근무시간** (시프트 근무)
- 월~일요일 중 주 5일 (스케쥴에 따른 주말 근무 있음)
- 9.5시간 업무 (1시간 점심시간 + 30분 휴식시간 포함)

**언어자격 (희망하는 포지션 선택가능)**
- 한국어
- 한국어+영어

**급여안내**
- 말레이시아 화폐(MYR)로 제공 (*1MYR= 약 한화 300원)
- 기본급 MYR 7800 - MYR 8500
- 기본급여 외 수당 및 성과급 있음(성과에 따라 달라짐)

**입사일정**
- 2024년 2월 19일/ 3월 18일/ 4월 15일

**전형절차**
- 서류전형 > 1차 면접 > 2차 면접 > 최종합격

**지원방법**
- 자유양식의 MS WORD 혹은 PDF 형식의 국문 혹은 영문 이력서를 아래 이메일로 제출해주시기 바랍니다. 포지션 관련 문의사항이 생기시면 언제든지 메일 통해서 연락주시기 바랍니다.

**직원혜택**
- 비자 제공(연장가능)
- 말레이시아행 편도 항공권 제공
- 공항에서 임시거주지로의 픽업서비스 제공
- 14일 무료 임시 거주지 제공
- 현지 계좌 오픈
- 셔틀 벤 운영
- 기타 혜택: 퍼포먼스에 따른 인센티브, 야근수당(필요시)
- 12일 연차
- 14일 병가
- 메디컬 혜택
- Career growth
- Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
- IJP( Internal job program) :타부서 이동 프로그램 (예, 파이낸스,인사팀 등) 1년 이상 근무자의 경우 지원 자격 부여

근무 형태: 계약직
계약 기간: 24개월

급여: RM280,000.00/연봉 이상

학력:

- High school or equivalent (선호)

예상 시작일: 02.02.2024