Reporting Analyst, Grab Support

2 days ago

Petaling Jaya, Malaysia Grab Full time

Job Description:
Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know the team

From detangling complicated use cases to delighting our consumers, the GrabSupport (GS) team provides customer support and solutions to in-country business units for various verticals. We aim to delight our users and turn a negative experience into a positive one.

Get to know the role

As a reporting analyst, you would be processing confidential data and information according to guidelines, helping develop reports and analysis. You will also be managing and designing the reporting environment, including data sources, security, and metadata. You would be critical in helping drive critical business decisions by analyzing metrics and designing reports

The Day-to-Day Activities
- Design business analysis and data recording systems for use throughout the department
- Maintain databases and perform updates as necessary to ensure accuracy
- Regularly examine data reports to locate and resolve mistakes throughout
- Accurately analyze and collect data for various types of business reports
- Create business reports that provide insight into key data points
- Communicate the results of data analysis in written and verbal form to managers
- Support various departments in reaching their goals through analysis

The Must-Haves
- You have Heart, Hunger, Honour and Humility
- You have a degree or diploma in Information Technology or a related discipline
- You have at least 3 years of working experience in a relevant field
- You have strong analytical and problem solving skills
- You have the ability to manage multiple projects, drive projects with aggressive timelines
- You are a self-starter, technically competent, quick learner, problem solver, data driven, passionate professional with strong interpersonal, cross-team collaboration and communication skills
- Experience in SAP, object-oriented programming and other data analysis programs is an advantage
- Ability to use SQl and MS Excel to create pivot tables, graphs, charts
- Analytical skills that allow for the development of data-driven reports
- Demonstrated ability to manage time and prioritize projects to meet deadlines
- Strong written and verbal communication skills to effectively relate data to coworkers
- Excellent critical thinking skills to help solve business problems and make decisions
- Tendency to pay close attention to small details that could impact results
- General knowledge of business operations, objectives, strategies, process and information flow

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