Customer Service Executive- Bahasa Melayu

7 months ago


George Town, Malaysia Teleperformance Malaysia Full time

**Job Details**
- Location: Livingston, George Town, Penang
- Shift: 5 working days (Rotational shift)

**Who is Teleperformance Malaysia?**

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.

**Your Responsibilities**
- Proven experience in customer-facing roles (phone, chat, in person).
- Passionate about delivering exceptional customer experiences.
- Excellent communication skills, adaptable to different audiences.
- Flexible problem-solving approach, committed to exceeding expectations.
- Thrives in a team environment, eager to learn and grow.
- Curious and inquisitive, always seeking professional excellence.
- Effective time management and multitasking abilities.

**Requirements**:

- Familiarity with IOS and/or MacOS, or comparable technology is preferred.
- Fluent in the required language Bahasa Melayu and English (speaking, reading, and writing)
- Experienced in technical troubleshooting.
- Analytical skills for resolving complex issues.
- Proficient in navigating multiple systems and tools.
- Self-managing in fast-paced environments.
- Embraces challenges and takes on additional responsibilities.
- Willing to Relocate to Penang

Pay: RM3,700.00 - RM4,100.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Application Question(s):

- Familiarity with IOS and/or MacOS, or comparable technology is preferred.

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- Bahasa Melayu(speaking, reading, and writing) (required)
- English (speaking, reading, and writing) (required)


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