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Customer Service Call Centre
4 days ago
**Customer Service (Call Centre position)**
**Location **:Menara Public Bank 2, Jalan Raja Chulan, KL
**Working days**: 5 days (rotational shift - 11:00 am to 11:00 pm)
**Nature of business **:Established global E-commerce contact center platform in Malaysia
**Salary range**: Basis RM2,400 + 300 fix allowance +Attendance incentive, KPI allowance (can ask during interview)
**Requirements**:
- Minimum SPM level entry
- Must have at least one year of working experience. Added advantage with call centre experience
- Fluent in both English & Malay
- Basic E-commerce Knowledge (will ask during iv)
**Job descriptions**:
- Providing first contact resolution according to standard operating procedures from both seller and buyer via live chat/call (i.e. : orders, payments, refund, shipping, voucher etc).
- Communicate with internal stakeholders (logistics, payment, and etc)
- Assist customer and sellers with product selection, answer basic questions and suggests various product options that are available.
- Input customer interaction, problems in Customer Relation Management System (CRMS).
- Ensure all customers and sellers feedback/complaints/Disputes are addressed as and when required or escalate the same to the respective team when necessary.
Intake **:22 April 2024**
Shift schedule as below:
- 11am-8pm |12pm-9pm | 1pm-10pm | 2pm-11pm
- 1 week work 5 days
- 1 day work 9 hours ( 1 hour off )
- 2 off days ( might off on weekdays)
Every week your shift will change, maybe 1 week morning shift, next week evening shift
**Salary**: RM2,400.00 - RM2,700.00 per month
Schedule:
- Rotational shift
**Salary**: RM2,400.00 - RM2,700.00 per month
Schedule:
- Rotational shift
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