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Customer Experience Specialist

2 months ago

Bayan Lepas, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full time

Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures
- Identifies and escalates difficult and complex issues to senior team members
- Maintains a positive, empathetic and professional attitude towards customer
- Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
- Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
- Liaises with external vendors and service operators to fulfil booking changes
- Keeps updated with company procedures and processes
- Shares customer feedback with relevant departments for further improvements

职位类型：全职

薪资： RM2,500.00至RM3,500.00（每月 ）

工作语言:

- Mandarin (首选)

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