Support Centre Specialist

**JOB DESCRIPTION**: - Make outbound calls to patients to book/reschedule appointments. - Obtain patient's details and ensure all information is accurately and promptly keyed into the systems for all transactions. - Provide excellent and high-quality service in a timely and professional manner. - Ensure KPIs targets (e.g. customer satisfaction index, first...

**We’re looking for a Fundraising Specialist.** **Your Responsibilities** - Build relationships with donors and provide excellent charity value and campaigns - Present charities we support to potential donors - Meet or exceed sales targets and revenue goals - Work collaboratively with other team members to achieve fundraising objectives - Maintain...

**Req ID**: 276948 We are currently seeking a Contact Centre Support Specialist - Production Support to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY). **Requirement**: - Support day-to-day IT operations - production issue resolution. Analyse issue raised by users or reported by monitoring system. Perform impact...

**Req ID**:276948 We are currently seeking a Contact Centre Support Specialist - Production Support to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY). **Requirement**: - Support day-to-day IT operations - production issue resolution. Analyse issue raised by users or reported by monitoring system. Perform impact...

**JOB DESCRIPTIONS**: - Implementation of fertility treatment services to clients and ensure standards & customers’ expectations are met - Ensure efficient organization of workload and the professional development in the centre - Development and implementation of SOP for the centre and compliances to accreditation standards - Motivating and coaching...

**Company Description** Informa is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. We operate in more than 30 countries and employ over 11,000 people globally. Informa's leading brands and expert teams create...

PrimaNora Medical Centre Sdn Bhd is an integrated healthcare provider, offering precise and personalized medicine. The Company has expanded from a women centric family health care center to a health provider offering a spectrum services. A pioneer of integrative and preventive medicine in Malaysia, PrimaNora has combined conventional medicine together with...

Executive, Customer Engagement Centres Specialist Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and...

**Company Description** Informa is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. We operate in more than 30 countries and employ over 11,000 people globally. Informa's leading brands and expert teams create...

Client Support Executive - Contact Centre (Supporting Hing Kong) **Company**: MMC Corporate **Description**: **Hong Kong Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving...

**Key Responsibilities**: - **Incident Management**: Handle and resolve incidents related to the core banking system. This includes troubleshooting, documenting, and escalating incidents as necessary. - **Client Support**: Provide excellent customer service to our clients, ensuring their issues are addressed promptly and accurately. - **System Monitoring**:...

**Job no**: 521236 **Brand**: FCM **Work type**: Full time **Location**: Bangalore, India, Singapore, Kuala Lumpur, Malaysia **Categories**: Information & Technology FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible...

**Responsibilities**: - To check, review, handle centralised backup. - Provide support and standby for data centre facilities maintenance, troubleshooting and service; i.e. electrical switch board calibration, cooling service, rack space allocation, UPS service, data centre Inventory checking and updates. - Attend and standby for server setup in data centre...

Client Support Specialist - EB Claims Contact Centre (Supporting Hong Kong) **Company**: MMC Corporate **Description**: **Hong Kong ASO Contact Centre** - Hong Kong ASO (Administrative Services Only) handling customer inquiries and providing assistance in Employee Benefits Claims line. - Resolving customer complaints and escalations: The contact centre...

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...

**Singapore Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and...

**Hong Kong Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and...

**Job Title**: Executive, Contact Centre Quality & Support **Reports To**: Assistant Manager, Contact Center Management **Role Purpose**: - To assist with case investigation, analysis, and data management in order to deliver accuracy and timely response on request/escalated cases and issues related to RT matters - SMEs for Call Centre in related fields,...

**Client Support Executive - Contact Centre (Supporting Singapore)** **What can you expect?** - Be a part of a regional operational shared service center - Interact diverse colleagues and stakeholders from various line of business within MMC **What is in it for you?** - Career Development and Training Opportunities - Explore opportunities to work on...

Take customer calls and provide accurate, satisfactory answers to their queries and concerns. - Identifying customers’ needs, clarifying information, researching every issue and providing solutions. - Escalate incidents involving dissatisfied customers, offering patient assistance and support. - Guide Merchant through troubleshooting, navigating the...