Assistant Manager Retail Operations Training
5 months ago
**Location**:Petaling Jaya, MY, MY**Job Function**:Sales**Requisition Number**:133677**Description**:
**Key Responsibilities**
- **_Food Handler Trainer by Ministry of Health (added advantage)._**
- Certified Food Handler Trainer from Ministry of Health.
- Managed Company SLPM (Sekolah Latihan Pengandali Makanan).
- Plan and coordinate training to make sure maximum coverage for all outlets in Malaysia (include Business Partners).
- Customize FHT training material according to the company standard and practices.
- **_Analyses, Design and Development_**
- Develops new training modules that are relevant to company needs.
- Designs and develops new learning interventions when no existing content can be leveraged and update existing content where applicable.
- Employee training programs - to focus from onboarding new employees to addressing general or specialized skills, topics, etc.
- Compile learning needs analysis and identify soft skills learning & personal development that aligns with the organization’s needs.
- Develop and manage training manuals, multimedia visual aids and other training materials, tools, and resources:
- Create & complete manual: Operations General Management
- Pocketbook, Person in Charge (PIC) training booklet & assessment
- Develop training plan for crews and PIC. Includes verification process and record card.
- To create and design the tools & resources in online (Example: Video Training).
- To organize and maintain good filing system for smooth and quick data retrieving.
- Continuously seek and support new approaches, practices, and process to improve the efficiency of learning interventions.
- **_E-Learning App (in Tablet/HP)_**
- Main administrator for the program.
- Setting the user and editor account and tablet.
- Setting the content in the program.
- Make sure the content updated.
- **_Training_**
- Conduct in-house training for PIC (up to Area Manager level) and team members at outlet such as New Employee Orientation, Shift Management Training, Cross Training, Cashier Training, Technical & Soft Skill Training, Compliance training, On-job-training, etc.
- Conduct Employee Career Advancement Program for PIC/Crew Leader level. Develop Assessment Paper (Skill & Knowledge).
- Evaluate, coaching, mentoring and follow up underperformed PIC in outlet to ensure they get back on track to achieve long term success with the company.
- Area Manager Training.
- Execute training needs analyses and analyze competency gaps of retail employees.
- Analyze and get feedback from training participants, stakeholders and customers on training effectiveness. Execute changes for improvements.
- Monitors external / internal customers’ feedback and provides input to improve the services or products.
- **_Others_**
- Internal Food Safety Auditor (HACCP) - added advantage.
- Involve in HACCP, FQMS related - added advantage.
- Operations Improvement Plan (OIP) Handle project to improve the outlets efficiency. Creates new workflow or standard operation procedure for improve operation performance.
- Involve in New Opening Outlet squad to ensure new opening outlet smooth.
**JOB REQUIREMENTS**
- Preferably Diploma/Degree in Business Studies/Administration/Management/Training & Development, or equivalent.
- At least 5 - 7 years of experience in F&B, learning & development related activities (conducting and managing training/events and training administration)
- Knowledge of effective learning and development method
- Strong interpersonal skills and fluent in English; mastery in other languages will be added advantage.
- Passionate in people development
- Good organizing, planning and problem-solving skills.
-
Retail Sales Associate
2 weeks ago
Petaling Jaya, Selangor, Malaysia Tuulyn Retail Full timeJob DescriptionJob Title: Retail Sales AssistantJob Summary:We are seeking a highly motivated and organized Retail Sales Assistant to join our team at Tuulyn Retail. As a Retail Sales Assistant, you will be responsible for maintaining a clean and organized store environment, providing excellent customer service, and assisting with sales floor operations.Key...
-
Retail Operations
6 months ago
Subang Jaya, Malaysia MST GOLF SDN BHD Full timeAs the Assistant Retail Operations Manager, you will play a crucial role in supporting the day-to-day operations of our golf retail stores. Your focus will be on enhancing retail processes and experience, optimizing merchandise presentation, minimizing theft, and delivering effective training to the retail team. You will work closely with the Retail...
-
Training & Development Executive
6 months ago
Subang Jaya, Malaysia DIRECTD RETAIL & WHOLESALE SDN BHD Full time**RESPONSIBILITIES** - Assist & Develop Training System, Modules, Guides, Manuals - Assist & Systemise the Training Department and build a strong Culture and emphasis in Sales Retail. - Enhance Product Knowledge skill-set techniques, Leadership Courses, Retraining, Mentoring, Coaching, Team Building programs and etc. - Required to be on the floor at times...
-
Retail Sales Associate
4 weeks ago
Subang Jaya, Selangor, Malaysia Tuulyn Retail Full timeJob SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Tuulyn Retail. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and assisting with sales and inventory tasks.Key Responsibilities:Provide excellent...
-
Assistant Store Operations
5 months ago
Petaling Jaya, Malaysia DIRECTD RETAIL & WHOLESALE SDN BHD Full timeSales Performance: KPI: Achieve targeted sales revenue and growth. Key Responsibilities: Support the Operations Store Manager in developing and implementing sales strategies. Assist in monitoring and analyzing store sales performance. Collaborate with the sales team to drive revenue growth. Provide support and guidance to store staff on sales...
-
Retail Training Specialist
5 months ago
Petaling Jaya, Malaysia Mediconstant Pharmacy Sdn Bhd Full timeResponsibilities include conducting in-store and classroom training. - Product knowledge & product demonstration skill, working on customizing and/ or localizing training materials, and evaluating results after each training session. - Conduct field coaching to the retail team on product, skill & service protocols. - Work closely with Marketing Manager and...
-
Rewards Manager, Ikano Retail
6 months ago
Petaling Jaya, Malaysia Ikano-Retail Full time**Company Description** IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Malaysia is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943. IKEA Malaysia creates a better everyday life by offering a wide range of...
-
Retail Sales Associate
2 weeks ago
Petaling Jaya, Selangor, Malaysia Tuulyn Retail Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Retail Assistant to join our team at Tuulyn Retail. As a Retail Assistant, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the sales team to achieve sales goals.The ideal candidate will have strong...
-
Part Time Retail Assistant
6 months ago
Petaling Jaya, Malaysia Room 309 Retail Spaces Full time**Responsibilities**: - Opening & Closing of Store. - Welcoming & build relationship with customers. - Accessing customers' needs & present about product features & promotion. - Attaining Sales Goal. - Processing Payment. - Manage counter daily operation: Keeping display full & tidy Monitor & checking of inventory. **Job Types**: Full-time, Part-time,...
-
Retail Assistant
5 months ago
Petaling Jaya, Malaysia VEGAN DISTRICT Full time**Retail Assistant/ Pembantu Kedai Runcit for Vegan District outlet in Kota Damansara** **Duties**: - Assist in operations of physical retail store - Pack products for online marketing - Overall cleanliness and arrangement of shop - Attend to customer enquiries - Attend to online orders **Requirements**: - Prior experience not necessary as training will...
-
Assistant Leasing Manager- Malaysia, Ikano Centres
5 months ago
Petaling Jaya, Malaysia Ikano-Retail Full time**Company Description** Our portfolio of shopping centres are the hearts and hubs of our communities, creating a better everyday life for the 100 million visitors who visit us every year. Together with our IKEA stores, we create meeting places for friends and families to have a safe and fun day out. We also develop land and invest in residential, office and...
-
Training and Development Manager
5 months ago
Petaling Jaya, Malaysia DIRECTD RETAIL & WHOLESALE SDN BHD Full timeThe training and development manager in a mobile phone company, will be responsible for developing, designing, and implementing a comprehensive training and development strategy for all employees of the company. This role requires excellent communication skills, as well as leadership abilities to motivate, inspire, and educate team members on new...
-
Procurement Manager, Ikano Retail
5 months ago
Petaling Jaya, Malaysia Ikano-Retail Full timeCompany Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Thailand and Philippines - and have an ambitious expansion plan to bring a...
-
Retail Operations Administrator
6 months ago
Petaling Jaya, Malaysia Hebe Beauty Style Sdn Bhd Full timeJob Descriptions: 1) Assists the Sales Business Development team, focusing on managing schedules and the distribution of any retail sales related documentation. 2) Maintain records of sales targets and confirmed sales, sales order and provide detailed reports to the team. 3) Efficiently respond to any queries and requirements to extract retail, sales and...
-
Store Supervisor Lead
2 weeks ago
Petaling Jaya, Selangor, Malaysia Tuulyn Retail Full timeJob Title: Store SupervisorJob Summary: We are seeking a highly motivated and experienced Store Supervisor to join our team at Tuulyn Retail. The successful candidate will be responsible for overseeing the daily operations of the store, ensuring a smooth and efficient running of the stores activities, including cashiers, inventory, and general store...
-
HR Services Specialist, Ikano Retail
5 months ago
Petaling Jaya, Malaysia Ikano-Retail Full time**Company Description** IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Malaysia is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943. IKEA Malaysia creates a better everyday life by offering a wide range of...
-
[phone Shop] Retail Sales Assistant
5 months ago
Sri Petaling, Malaysia Jump Retail Sdn Bhd Full time**Jump Retail Recruiter base in KL.** We are currently opening job opportunities to occupy formation retail assistant, which job will be base in **Phone shop_Ground Floor_PEARL POINT SHOPPING MALL** **Company Description** Our store is more than just another average mobile & IT gadget store. We sell top quality products at an affordable price and give...
-
Assistant Retail Store Manager
5 months ago
Petaling Jaya, Malaysia PRISM+ Full time**Responsibilities of a Retail Assistant Sales Manager but are not limited to**: Daily store operations - Manage, count, verify, and reconcile daily cash register sales - Greet customers in a courteous and professional manner, while providing quality customer service; answer questions about products and recommend them accordingly - Perform opening and...
-
Executive Marketing Assistant
5 months ago
Petaling Jaya, Malaysia Diverge Retail Solutions Full timeDiverge Retail Solutions is expanding and we are looking for those who are up for a challenge to leverage your creative minds! We are a company in the business Retail Solution industry where we specialize in Retail Ambience and Retail Events. We have contracted more than 2,000 retail outlets nationwide and event projects lined up. Come and join our Marketing...
-
Human Resources Manager
6 months ago
Petaling Jaya, Malaysia Ikano-Retail Full timeCompany Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Thailand and Philippines - and have an ambitious expansion plan to bring a...