Service Expert
3 weeks ago
Alizent, a subsidiary of Air Liquide, has more than 250 employees based in Paris, Madrid, Leeds, Montreal, Houston, Singapore, Jakarta and Kuala Lumpur. Its end-to-end approach includes the design, hosting, implementation and maintenance of Industrial IT solutions to improve the performance of their customers through 3 main axes: Monitoring & Control; Availability & Reliability and Optimization relying on 2 main expertise: IoT and Data analytics. Thanks to our strong capacity for innovation, our international organization (projects, teams, locations) combined with our deep know-how of data and skilled proficiency in industrial processes, Alizent is today a leading player in industrial computing.
**How will you CONTRIBUTE and GROW?**:
- Assist functionally and technically users with contractual commitments of the use of solutions
- Update incidents and communicate timely to the customer about progress,
- Examine the cause of incidents and establish a diagnosis
- Provide a temporary solution when a permanent solution is not possible
- Escalate, in a timely manner, the more complex issues to L3 support / 3rd party providers.
- Carry out, implement and monitor action plans aimed at continuous improvement of the service (improve solution and customer knowledge, reduction of incidents, increase resolution ratio/s )
- Set up and monitor key activities of the solution within its ecosystem to improve the operational performance of the customer.
**Are you a MATCH?**:
- University degree or college diploma in information technology or computer science.
- Relevant experience in testing, troubleshooting and systems support activities.
- Good knowledge on network architecture / configuration
- Good knowledge of SQL Server database systems
- Good knowledge of scripting languages (PowerSheell, PL/SQL and TSQL).
- Familiarity with cloud hosting, maintenance and management, especially on AWS ecosystem
- Customer oriented.
- Good communications skills.
- Hungry and keen to learn with a positive attitude and can-do attitude
- Sense of leadership and ability to work in a team
- Good analytical skills
- Willingness to be on a 24/7 on-call rotation.
- English mandatory (C1 or higher equivalent level)
Having the following would be great assets:
- Experience in smart mobility devices; troubleshooting and management.
- Experience with the Google tools (Gmail, Drive, Docs, Sheets, Google+)
- Experience in smart integration on mobile devices.
- ITIL Certified
**About Air Liquide
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.
**Our Differences make our Performance
**At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
-
F&B Service Expert
6 days ago
Petaling Jaya, Malaysia Marriott International Full timeJob Number 24113273Job Category Food and Beverage & CulinaryLocation Sheraton Petaling Jaya Hotel, Jalan Utara C, Petaling Jaya, Selangor, Malaysia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about putting food on the table that our guests will enjoy until they ask for their...
-
F&b Service Expert
4 weeks ago
Petaling Jaya, Malaysia Marriott International, Inc Full time**Job Number** 24101675 **Job Category** Food and Beverage & Culinary **Location** Sheraton Petaling Jaya Hotel, Jalan Utara C, Petaling Jaya, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will...
-
Guest Experience Expert
3 weeks ago
Petaling Jaya, Malaysia Marriott International, Inc Full time**Job Number** 24067562 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Petaling Jaya Hotel, Jalan Utara C, Petaling Jaya, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...
-
F&b Service Expert
2 weeks ago
Petaling Jaya, Malaysia Marriott International, Inc Full time**Job Number** 24088584 **Job Category** Food and Beverage & Culinary **Location** Sheraton Petaling Jaya Hotel, Jalan Utara C, Petaling Jaya, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management ** - F&B and Event Service Expert** Our jobs aren’t just about putting food on...
-
Payroll Expert
1 week ago
Petaling Jaya, Malaysia Novartis Full time386946BR **Payroll Expert**: Malaysia **About the role** **Location**: Malaysia **About this role**: The purpose of this role is to support the development of People & Organization (P&O) processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of...
-
Hire to Retire Services Expert
3 weeks ago
Petaling Jaya, Malaysia Novartis Full time391834BR **Hire to Retire Services Expert**: Malaysia **About the role** The purpose of this role is to serve as the first point of contact for employees, managers, and People & Organization (P&O) community to create a positive customer experience through problem understanding and resolution, communicating promptly with progress updates and engaging...
-
Hire to Retire Services Expert
3 weeks ago
Petaling Jaya, Malaysia Novartis Full time392849BR **Hire to Retire Services Expert (Japanese)**: Malaysia **About the role** The purpose of this role is to serve as the first point of contact for employees, managers, and People & Organization (P&O) community to create a positive customer experience through problem understanding and resolution, communicating promptly with progress updates and...
-
Rotating Equipment Expert
3 weeks ago
Petaling Jaya, Malaysia Air Liquide Full timeALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and...
-
Financial Master Data Expert
1 month ago
Petaling Jaya, Malaysia L'Oreal Full time**Who we are?** Change is the DNA of L'Oréal; we are constantly leading the beauty industry to go beyond. In 1909, we began as a small store selling hair dye. Today, we have a portfolio of 36 international brands and a global presence in 150 countries. At L'Oréal, there are 6 Zone Business Services Centers supporting the Group. Our L’Oréal Global...
-
Hire to Retire Services Expert
3 weeks ago
Petaling Jaya, Malaysia Novartis Full time392841BR **Hire to Retire Services Expert (Indonesian speaker)**: Malaysia **About the role** The purpose of this role is to serve as the first point of contact for employees, managers, and People & Organization (P&O) community to create a positive customer experience through problem understanding and resolution, communicating promptly with progress...
-
Process Expert OTC
4 weeks ago
Petaling Jaya, Malaysia HILTI Full time**What's the role?**: Process Expert - OTC entails providing support and ensuring smooth global operations while effectively overseeing and improving matters associated with order to cash. **Who is Hilti?**: If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global...
-
Process Expert OTC
1 month ago
Petaling Jaya, Malaysia HILTI Full timeWHAT'S THE ROLE? Process Expert - OTC entails providing support and ensuring smooth global operations while effectively overseeing and improving matters associated with order to cash. WHO IS HILTI? If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction...
-
Customer Service
1 week ago
Petaling Jaya, Malaysia EXPLORER VASCO Full timeIdentify and address customer needs, with a goal of total satisfaction - Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers - Meet customer-service department sales targets, generating leads when opportunities arise - Follow company guidelines and procedures for...
-
Hire to Retire Services Expert
3 weeks ago
Petaling Jaya, Malaysia Novartis Full time**About the Role**: The purpose of this role is to serve as the first point of contact for employees, managers, and People & Organization (P&O) community to create a positive customer experience through problem understanding and resolution, communicating promptly with progress updates and engaging customers with a courteous and professional attitude. Key...
-
Technical Service Representative Expert
4 weeks ago
Petaling Jaya, Malaysia PPG Industries Full time**Main Responsibilities** (6-10 maximum bullet points in this section) - Develop customer satisfaction with service, response, and problem solving activities. - Work with Segment Managers and the SEA (South) TS Manager to assure continued growth, to support business targets. - Direct involvement with projects, supplying advice, and expertise for plant and...
-
Payroll Expert
2 weeks ago
Subang Jaya, Selangor, Malaysia Novartis Full time386946BRPayroll Expert:MalaysiaAbout the roleLocation: MalaysiaAbout this role: The purpose of this role is to support the development of People & Organization (P&O) processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services /...
-
Regional Process Expert
4 weeks ago
Petaling Jaya, Malaysia HILTI Full timeWHAT'S THE ROLE? Regional Process Expert entails providing support and ensuring smooth global operations while effectively overseeing and improving matters associated with PTP,OTC and GL functions. WHO IS HILTI? If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the...
-
End User Services Expert
2 weeks ago
Petaling Jaya, Malaysia Merck KGaA Darmstadt Germany Full timeWork Your Magic with us! Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of...
-
Technical Service Representative Expert
1 month ago
Petaling Jaya, Malaysia PPG Full time**Main Responsibilities** - Develop customer satisfaction with service, response, and problem solving activities. - Work with Segment Managers and the SEA (South) TS Manager to assure continued growth, to support business targets. - Direct involvement with projects, supplying advice, and expertise for plant and equipment design. - Maintain competitive...
-
Search Engine
4 weeks ago
Petaling Jaya, Malaysia mindset Full timeJob Brief Mindset is a Swiss design and development boutique that combines design thinking with agile software development with offices in Aarau, Switzerland and Kuala Lumpur, Malaysia. Founded in 2019, we develop tailor-made digital products & platforms, created by people for people. Are you passionate about working creatively and analytically? We are...