
Executive, Regional Control Tower Ap
6 months ago
We are looking for experienced talents who specialiase in Customer Care with logistic knowledge, especially familiar with account operation compliance & project/ programme management/ implementation. This role will be responsible to work on assigned account, maintain communications with all parties related to ensure both operation excellence and customer satisfaction in a country perspective. Overall responsible for the management of the control tower operation.
**The role requires to execute the below tasks and initiative**:
- **Customer engagement**: Liaise with customer on operation excellence to achieve best performance.
- **AP Origin & destination management**:Comply customer requirement. Advice DHL internal regions and countries on the requirements of the customer at tactical level.
- **Operation and performance review**:Communicating with each countries operation teams to optimize the operation process.
- **Manage and execute service**:Service Performance Initiatives (SPI) or Corrective Action Plan (CAP). The Executive is to work closely with the Senior Manager / Senior Executive Regional Control Tower to ensure satisfactory closure of all issues.
- Monitor all operations and information systems to ensure compliance against customer defined SLAs, KPIs and internal DHL processes.
- Lead for program initiatives, implementation and driving internal & external (Customer) from business requirements.
- Initiative detail study and analyse based on actual operation and cross work with external & internal, new solution. Lead in generating and carrying out strategies plans to further improvement.
- Ensure that customer complaints are managed properly by addressing service and operation issue and constantly developing standards and improvement plans in line with customers’ needs and organization value.
- **IT**: Work with IT to ensure customers’ special EDI program is working & flow to customer system successfully.
- Performs other task as required by the management and other job-related functions as at when required.
**Accountabilities - Overall goals / Typical measures**:
- Understand the account requirements and documented in SOP
- Maintain an updated Global Process Specification Document (PSD).
- KPI review sessions with both internal and external stakeholders.
- Customer Satisfaction Survey
**To be successful in this role, we are expecting the below**:
- Possess Diploma/ Bachelor's Degree in Logistic Management & Transportation or any equivalent academic background.
- **Min above 4 years** of Customer Service and/or Control Tower experience **preferably in the Freight Forwarding and Logistics industry.**:
- Proficient in Microsoft Office, including word, Excel and PowerPoint as well as Microsoft Outlook
- Fluency in conversing and writing in English and Mandarin is require as this position will interact with clients and aboard colleagues.
- This position will be **based at our Penang Branch, Bayan Lepas.**
**Skills required**:
- Good logistics and distribution operations experience
- Customer Orientation (Good in customer service, communication and interpersonal skills)
- Ability to work closely together with other functional disciplines (Strong all round relationship builder)
- Strong with Exception Management skill.
- Strong with Leadership skill.
- Excellent in troubleshooting, problem-solving, analytical (attentive to details) and facilitation skills
**Attribute require**:
- Have responsibility on the assign task & Work Independently (mínimal supervision)
- Positive Mindset (able adapt to changes)
- Fast learner & Proactive
- A resilient team player with high integrity (Good self-disciplinary) and have a strong focus on quality customer service.
- Comfortable working under pressure, meeting deadlines and consistently achieving agreed target
-
Regional Control Tower Executive
6 months ago
Bayan Lepas, Malaysia DHL Full time**Regional Control Tower Executive (Asia Pacific) - shift work required** We are looking for experienced talents who specialist in Customer Care with logistic knowledge, especially familiar with account operation compliance & project/ programme management/ implementation. This role will be responsible to work on assigned account, maintain communications...
-
Regional Control Tower Executive
6 months ago
Bayan Lepas, Malaysia DHL Full timeWe are looking for experienced talent who is specialized in Customer Care with logistic knowledge, especially familiar with account operation compliance & project/ programme management/ implementation. This role will be responsible to work on assigned account, maintain communications with all parties related to ensure both operation excellence and customer...
-
Coordinator, Shared Services Ap
6 months ago
Bayan Lepas, Malaysia Entegris Full timeJob Title: Coordinator, Shared Services AP **Job Description**: - The Role: - Responsible for the Accounts Payable. The full cycle of the accounts payable process includes receiving the invoice from the vendor, matching/validating the PO and the invoice. In addition, process payments to the vendor in a timely and accurate manner in order to keep good...
-
Coordinator, Shared Services Ap
6 months ago
Bayan Lepas, Malaysia Entegris Full timeJob Title: Coordinator, Shared Services AP **Job Description**: - The Role: - The core purpose is the mission of the job - why it needs to be filled and how it fits into the organization. By narrowly defining the Core Purpose, you’re able to define what’s needed to solve the existing business challenge(s) - Responsible for the Accounts Payable. The...
-
Accountant (Accounts Payable)
6 months ago
Bayan Lepas, Malaysia WorldFish Full time**About WorldFish** “WorldFish is a leading international research organization working to transform aquatic food systems to reduce hunger, malnutrition, and poverty. It collaborates with international, regional, and national partners to co-develop and deliver scientific innovations, evidence for policy, and knowledge to enable equitable and inclusive...
-
Customer Service Executive
6 months ago
Bayan Lepas, Malaysia Lifework Full timeKeep the pulse of customer satisfaction - Respond to customer’s inquiries in a timely manner. - Take the lead as a first PIC for customers - Work with internal and external customers to create an exceptional customer service experience - Manage account/customer expectations - Work with internal and external customers for Corrective and Preventative...
-
Customer Service Executive
6 months ago
Bayan Lepas, Malaysia Agensi Pekerjaan Lifework Sdn.Bhd Full timeKeep the pulse of customer satisfaction - Respond to customer’s inquiries in a timely manner. - Take the lead as a first PIC for customers - Work with internal and external customers to create an exceptional customer service experience - Manage account/customer expectations - Work with internal and external customers for Corrective and Preventative...
-
Procurement Manager
6 months ago
Bayan Lepas, Malaysia Motorola Solutions Full time**Company Overview**: At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across...
-
Procurement Manager
6 months ago
Bayan Lepas, Malaysia Motorola Solutions Full time**Company Overview**: At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across...
-
Regional Finance Manager
6 months ago
Bayan Lepas, Malaysia WorldFish Full time**About WorldFish** “WorldFish is a leading international research organization working to transform aquatic food systems to reduce hunger, malnutrition, and poverty. It collaborates with international, regional, and national partners to co-develop and deliver scientific innovations, evidence for policy, and knowledge to enable equitable and inclusive...
-
Regional Sales Manager
6 months ago
Bayan Lepas, Malaysia AKT Components Sdn Bhd Full time**Regional Sales Manager - CHINA** Focus on finding new customers, and promoting and selling the company’s products. - **Mission focused** — Their mission is to close new business. Anything that detours them from their mission is a hindrance. - **Numbers-driven** — They know that sales is a numbers game and are always looking for ways to be more...
-
Business Controller
6 months ago
Bayan Lepas, Malaysia People Pathfinders Sdn Bhd Full time**The Company** Our client is an international logistics and freight forwarding company that offers transportation solutions globally. The company provides a wide range of customized solutions of logistics services and supply chain solutions such as Transportation, Warehousing and Custom Clearance. Reporting to the Managing Director - Warehouse Solutions...
-
Sales Manager
6 months ago
Bayan Lepas, Malaysia Reeracoen Malaysia Full time**Overview**: **Salary**: 5,000 MYR ~ 7,500 MYR**Industry**: Manufacturing(Electronics/Semiconductors)- Focus on finding new customers, and promoting and selling the company’s products.- - Mission focused — Their mission is to close new business. Anything that detours them from their mission is a hindrance. - Numbers-driven — They know that sales is a...
-
Account Executive
6 months ago
Bayan Lepas, Malaysia Nala Groups Full timeJob Summary This role involves managing all accounting tasks, such as handling AR,AP and the GL. Responsibilities include processing monthly payments, monitoring cash flow, and preparing financial statements and reports. The position also supports budgeting, forecasting, and analysis to aid management decisions. Job description - Handle full set of...
-
Sales Executive
6 months ago
Bayan Lepas, Malaysia EMICO PENANG SDN BHD Full timePrimary function: - Researching prospects and generating leads - Contacting potential and existing customers Handling customer questions, inquiries and complaints - Working towards achieving the sales target - Developing in sales strategies - Collect and analyze information and prepare data and sales reports - Stay current with trends and competitors to...
-
Regional Finance Manager
6 months ago
Bayan Lepas, Malaysia JLL Full timeJLL supports the Whole You, personally and professionally. JLL supports the Whole You, personally and professionally. We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be...
-
Business Controller: Oman Si Emerging Technologies
6 months ago
Bayan Lepas, Malaysia Motorola Solutions Full time**Company Overview**: At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across...
-
Risk & Internal Controls Manager
6 months ago
Bayan Lepas, Malaysia Bosch Group Full time**Company Description** Bosch has been present in Malaysia since 1923, represented by Robert Bosch Sdn Bhd, with offices located in Selangor and Penang. In Malaysia, Bosch has diversified businesses in Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The company has four manufacturing plants in Penang providing...
-
Finance Executive
6 months ago
Bayan Lepas, Malaysia Career Wise Full timeInvoice Posting (PO and Without PO) to the system within 3 days after invoices received and complete the posting before 2 days before month end closing; - Attend the Service Request from SSF portal within 1 working day after received the request; - Raise Service Request in SSF portal after each manual adjustment and attached related supporting for manager to...
-
Financial Controller
6 months ago
Bayan Lepas, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time_**VERY URGENT!**_ **Major Responsibilities**: 1. To lead the accounting & financial and human resources & administration functions of the group. 2. Accomplishes finance strategies by determining accountabilities, and communicating and enforcing values, policies, and procedures. 3. Develop finance strategies by contributing financial and accounting...