Customer Service Real Time Floor Management
2 days ago
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.
**Job**
**Descriptions***:
**1. Drive Customer Service Operations**:
~ Conduct Erlang C forecasting to optimize manpower resource allocation
~ Plan and schedule all training, monthly team meeting and contact center activities
~ Maintain attendance/absenteeism reports
- ~ To prepare schedules for all front end and back-end Contact Centre staff
- ~ Responsible for ensuring the schedule is out on a timely manner and to cover all areas of spike due to sales promotions before publishing the schedule.
- ~ Duties include maintaining and relaying critical communications (especially unplanned spikes) between management and sales/marketing
- ~ To interpret and evaluating tactical situations and executing relevant action plans
- ~ Administer the process of shift swaps, shift changes and over-time
- ~ Coordinate the process of maintaining accurate headcount numbers by scheduling groups
- ~ Run and analyse reports to adjust staffing levels to meet SLAs & productivity levels
- ~ Communicate, update & broadcast service outages (planned/unplanned) and service impact issues accurately to all relevant stakeholders on a timely basis.
**2. Drive Business Continuous Improvement Activities**:
~ Follow situational factors that promote and inhibit changes to staffing and scheduling
- ~ Understand risks associated with different approaches of process changes
- ~ Analyse historical trends and actual results to ensure greater accuracy in future forecast planning
**3. Drive Business Development Operations**:
~ Work closely with Business Intelligence (BI) to identify churn probability patterns, and drive customer attraction as well as retention strategies to improve on customer loyalty
- ~ Influence stakeholders to grow relationships that assist in revenue generation in multiple verticals
**Job Requirements**:
- Diploma in Related Field. Fresh Graduates welcome to apply
- Work Experience: Minimum 2-5 years of CS experience
- Good to have: CRM reporting system knowledge (i.e. Zendesk Explore), Forecasting Tool Knowledge (i.e. Erlang C Calculator)
- Excellent written and verbal communication skills.
- Able to handle ambiguity and adapt to rapidly changing circumstances in a fast-paced environment.
- Excellent written and verbal communication skills.
- Strong proficiency with Microsoft Excel & PowerPoint
-
Cantonese Customer Service
7 months ago
Subang Jaya, Malaysia Customer Service Centre Full time**Job Description岗位职责:** - 负责客户在线咨询答疑,针对客户咨询需求,提供有效解答 - 与有关部门保持良好的沟通与合作 - 在客户服务和准确信息方面超越客户的期望。 - 团队合作以实现所需的 KPI 元素和 SLA **入职要求:** -...
-
Installer
7 days ago
Subang Jaya, Malaysia FLOOR CULTURE HOLDINGS SDN BHD Full timeTravelling to the customer’s home of place of business - Considering and consulting on the suitability of proposed installation areas - Furnishing clients with maintenance-related advice - Tidying installation sites promptly - Communicate properly and effectively with customers about procedures and make sure all customer requests are handled in a proper...
-
Restaurant and Bar Floor Manager
2 weeks ago
Subang Jaya, Malaysia ZERONINE PLAYGROUND Full time**Restaurant and bar Floor manager job duties and Responsibilities** The manager is responsible for the hiring, training, and disciplining of restaurant staff. Staffing duties include placing advertisements and interviewing prospective workers. Managing employees requires training and communicating restaurant policies to the workers, scheduling shifts, and...
-
Accounts Assistant
7 days ago
Subang Jaya, Malaysia FLOOR CULTURE HOLDINGS SDN BHD Full timeProcessing accounting receivables and incoming payments in compliance with financial policies and procedures - Performing day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables’ data - Preparing bills receivable, invoices and other documents related - Facilitate payment of invoices due by...
-
Storekeeper
6 days ago
Subang Jaya, Malaysia FLOOR CULTURE HOLDINGS SDN BHD Full timeTo handle shipment and logistic arrangement, monitoring proper execution of stock in and out flow movement as well as maintaining a proper storage and inventory system management and procedures - To administer daily warehouse operations, space utilization, maximization of warehouse storage capacity and make recommendations for improvements - Receiving all...
-
Real Time Analyst
7 months ago
Kelana Jaya, Malaysia Growthfn Sdn Bhd Full time**Responsibilities** - Ensuring adherence to schedules and raising alerts on time in case of deviations as per laid out guidelines. - Act as a first point of contact for any escalations, outages, system issues or any other production-impacting situations. Follow appropriate procedures. - Coordinate and collaborate with operations and other departments to...
-
Wfm Real Time Analyst
7 months ago
Petaling Jaya, Malaysia Teleperformance Full timeQualifications: - Excellent communication rapport-building skills. - Strong analytical skills - Strong ability to provide Operations Director/Managers with inputs on possible resolutions and recommendations on WFM and Reporting -related issues - Able to take Management direction and cascade to staff - Strong coaching skills - Provide solutions to escalated...
-
Real Time Analyst
7 months ago
Petaling Jaya, Malaysia Teleperformance Full time**Overview**: **Qualifications**: 1-3 years of experience in the same capacity Strong data analytics and creation of reports Experience in automating task/reports that are manual to reduce cycle time and defects. Proficient user of Excel and understanding call center statistics a must. Knowledge in VBA, macros, linked data, pivot chart tools, design tools is...
-
Real Time Analyst
7 months ago
Petaling Jaya, Malaysia Teleperformance Full timeOverview: Qualifications: - **1-3 years of experience in the same capacity**: - ** Strong data analytics and creation of reports**: - ** Experience in automating task/reports that are manual to reduce cycle time and defects.**: - ** Proficient user of Excel and understanding call center statistics a must.**: - ** Knowledge in VBA, macros, linked data,...
-
Customer Service
7 months ago
Subang Jaya, Malaysia Agensi Pekerjaan Times Management Consultancy Sdn Bhd Full timeJob description - You will become a brand ambassador for multinational automotive brand-servicing clients in Australia and New Zealand. - You should embody service excellence and be able to provide a caring, flexible and innovative approach when handling customer queries and providing solutions. - As well as responding to the customer you will also work...
-
Internship Real Estate/property Negotiator
7 months ago
Subang Jaya, Malaysia Zenith Group Sdn Bhd Full time**WHAT WE REQUIRE FROM YOU ?** **Requirements**: - Currently pursuing a degree in Real Estate, Business, Marketing, or a related field. - Strong interest in the real estate industry and willingness to learn about property transactions. - Excellent interpersonal and communication skills. - Detail-oriented and organized, with the ability to manage multiple...
-
Real Estate Manager
7 months ago
Petaling Jaya, Malaysia Bata Malaysia Sdn Bhd Full timeTo ensure achievement of performance against leasing targets set in-line with Company Retail Leasing plan. Review the progress in ensuring tenancies are executed, renewed and maintained in a proper and timely manner. - To review the yearly Store Fitting plan with management to prepare and execute the strategy for various retails precincts in accordance with...
-
Asst. Manager
7 months ago
Subang Jaya, Malaysia Old Town White Coffee Full time**Job Summary** - To oversee all aspect of leasing functions, which may include reviewing and negotiating lease transactions and agreements. Responsible for the productivity of the Real Estate department. **Key responsibilities and accountabilities**: - Responsible for the effective functioning of the department through the management process of planning,...
-
Executive - Customer Support (Credit Management
7 months ago
Subang Jaya, Malaysia AEON Credit Service (M) Berhad Full time**Job Description**: - To adhere with Company's internal policies and guidelines as well as BNM and any regulatory requirements. - To attend and resolve customer complaints and service request related to collection from various channels. - Investigating, define the root cause, validity of the complaint and resolving customer and 3rd party complaints and...
-
Customer Service
7 months ago
Subang Jaya, Malaysia Knauf Malaysia & Singapore Full time**Responsibilities** - Manage customers’ orders from start to end process, order processing to billing. - Issue purchase orders to suppliers. - Handle import shipment procedures and arrangement via sea, land & air. - Communicate with customers & suppliers on orders & shipment arrangement. - Work closely with forwarders/carriers/transporters/warehouse for...
-
Customer Service Officer
2 weeks ago
Subang Jaya, Malaysia Agensi Pekerjaan Times Management Consultancy Sdn Bhd Full timeMaintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...
-
Building Executive
7 days ago
Petaling Jaya, Malaysia HUNT PROPERTY MANAGEMENT SDN BHD Full timeRepresent the company in a professional manner at all the times. - Assume Property Manager’s duties in absence of immediate supervisor. - Carry out work as requested by the Property Manager, ensuring that work is carried out safely, efficiently and with minimum disruption to guests and members of the public. - Provide leadership and supervision for the...
-
Project Sales Manager, Real Estate
7 months ago
Petaling Jaya, Malaysia Hunters International Sdn Bhd Full time**About the Company** - Our client is a prominent real estate agency in Malaysia, offering comprehensive services including property sales, leasing, and project marketing. With a strong presence in the market, they are known for their extensive network and commitment to delivering high-quality real estate solutions to clients. **Responsibilities**: -...
-
Customer Service
7 months ago
Subang Jaya, Malaysia Luminary HR Management & Career Growth. Full time**Industry**: Chiropractic & Physiotherapy Center (Clinic). This position is to ensure our customers receive a friendly welcome and be assisted in their enquiries, booking, and scheduling of our practitioner's services. **Working hours**:5 Working Days and 2 Offdays per week. - Monday - Friday: 9.30am -7.30pm - Saturday & Sunday : 8.30am - 6.30pm **Job...
-
Customer Service Representative
4 days ago
Petaling Jaya, Malaysia R LOGIC CUSTOMER CARE SERVICES SDN BHD Full timeCompany Overview R-logic is a Singapore based company established in 1999 with operational presences in Singapore, China, India, Malaysia and Indonesia. R-logic provides a full range of customer care services covering all aspects reverse logistics solutions from front end customer services to back end operations to global MNCs. Our product of services covers...