Helpdesk Personnel
4 weeks ago
**Company Information**
Our client, an **IT Support and Solutions**; and expert in ITSM, infrastructure, app development, AI analytics, and open source tech, is looking for Helpdesk personnel. This role will be responsible for providing technical support and assistance to clients, with a primary focus on resolving network and security-related issues. Helpdesk personnel may work in shifts and are expected to handle client inquiries efficiently.
- Provide technical support to clients regarding network and security issues.
- Assist in troubleshooting network connectivity problems.
- Respond to client inquiries related to security protocols and procedures.
- Escalate complex issues to senior staff members as needed.
- Document client interactions and resolutions accurately.
- Assist in the implementation and maintenance of network security solutions under supervision.
- Conduct basic configuration tasks for firewalls, VPNs, and intrusion detection systems.
- Adhere to security policies and procedures established by the organization.
**Job Requirements**
- Preferably with 1 year of relevant experience.
- Basic knowledge of security protocols, firewalls, and security technologies.
- Familiarity with network routing and switching concepts.
- Good communication skills, both written and verbal.
- Ability to interact effectively with clients and communicate technical information clearly.
- Capacity to work in a dynamic and fast-paced environment.
- High school diploma or equivalent required; Bachelor's degree in Computer Science, Information Technology, or related field preferred.
- Relevant certifications such as CCNA, CCNP, CCSA, NSE, or CCSE are advantageous but not mandatory.
Pay: Up to RM5,500.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
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