Hardware Technical Support

3 weeks ago

Kuala Lumpur, Malaysia Agensi Pekerjaan HCR Malaysia Sdn. Bhd. Full time

**Job Role and Responsibilities**

Must have**:Technical/ support experience or Helpdesk related**

Preferred **:if have experience working in IT storage/backup Unix**/ **Linux Background**

will be working on **:Automation/ tape Library**

Exp **:Standalone Drive, Super Loader, 13/i6, i500 and i6000**

Level of troubleshooting **:Logs Review & Isolation**
- Inter-personal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities.
- Document customer information and recurring technical issues to support product quality programs and product development.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
- Refines professional expertise, applies company policies and procedures to resolve variety of issues
- Works on problems of all scope where analysis of situations or data requires a review of a variety of factors
- Exercises judgement within defined procedures and practices to determine appropriate action. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions and approaches to problems
- Communicates information and ideas so others can understand
- Build productive internal/external working relationships
- Requires self-initiative and self-direction in learning activities and professional development
- Must demonstrates ability to function in team environment and project a positive attitude
- Will have the ability to recognize customer expectations and take all steps necessary to satisfy those requirements within the boundaries of the position to enable positive reference of Quantum by our customers
- Will ensure use of and contribution to the organizational knowledge base.
- Mentor less experience team members.
- Participate in an on-call rota for weekend support for customers which are eligible for help on weekends and public holidays.

**Job Requirement (Include: Education, Skills & Experience)**
- **Degree in Computer Science or other technical oriented science like electrotechnics or machine building or equivalent educational qualifications**:

- Need to be able to demonstrate problem solving skills
- **LINUX/MAC/Windows experience is a definite plus**:

- Must possess very good both spoken and written English
- Good professional telephone skills
- Superior troubleshooting and organizational skills.
- Ability to multi-task between several critical customer situations at the same time
- Ability to work independently, as well as contributing as a team player

**- Experience with Storage solutions are a PLUS**

**Salary**: RM8,000.00 - RM10,000.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Parental leave
- Vision insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical Support: 3 years (preferred)
- Linux/ Unix: 3 years (preferred)
- IT Storage/ Backup: 3 years (preferred)
- Troubleshooting: 3 years (preferred)
- Automation/ Tape Library: 2 years (preferred)

**Language**:

- English (preferred)
- Bahasa (preferred)

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