Technical Support english

Job Brief: In this role, you will be delivering best-in-class support to customers. **Responsibilities**: - Handling Voice/ Non -Voice customer, including detailed recording of the issue according to defined processes. - Identifies the cause of hardware/software faults and provides a solution or dispatch onsite engineer with part to resolve the issue. -...

**Job Summary**: As a Technical Support personal, you are responsible to provide technical support on front-end peripherals such as computers, printers, projector, etc. within the stipulated Service Level Agreement (SLA). You are expected to assist on procurement processing, updating asset inventory and user access management. **Responsibilities**: -...

**JOB SUMMARY** Responsible for providing end user technical support. **DUTIES AND RESPONSIBILITIES** - Troubleshoot and resolve basic hardware and software issues. - Assist with password resets, account creations, and access management. - Document and track incidents, requests, and resolutions in a ticketing system. - Escalate complex issues to Escalation...

**The Responsibilities of the Role**: - To attend to escalation cases of a second level nature and to demonstrate such proficiency in their resolution as a Subject Matter Expert (SME). - To identify, segregate and resolve customer support requests in a systematic and precise approach as to ensure end-to-end resolution of customers’ issue. - To address...

Job Responsibilities: 1. Efficiently handle customer and supplier inquiries and feedback, actively maintaining relationships to enhance the productivity of satisfaction and cooperation. 2. Real-time monitoring of alarm information, identifying and resolving issues, adjusting system configurations to ensure stability, and promptly providing feedback on the...

MODERNLMS is seeking a highly motivated and detail-oriented Technical Support Specialist to join our dynamic team. As a key player in the Moodle Support team, you will be responsible for ensuring smooth day-to-day operations and providing exceptional support to our valued customers. **Responsibilities**: Daily Operations Support: Monitor and maintain the...

**Job Description**: - To understand overall technical support ticketing process and procedure. - Complete technical tasks and assignment according to ticketing system. - Track ticket status and make sure no missing SLA (service level agreement) complaints. - To prepare daily and detailed technical support reports to customers. - Updating daily and weekly...

**Title: Technical Support Engineer** **Mandatory Skills**: - Hands-on experience with Cisco networking technologies such as IOS-XR Router, IOS-XE, and Cisco routing products (ASR 9K, ASR9xx, NCS). - Proficiency in industry-standard routing protocols (BGP, OSPF, IS-IS), MPLS, MPLS L2 VPN, MPLS L3 VPN, QoS, and basics of multicast. - Experience with...

**Responsibilities**: - Diagnosing and resolving technical issues reported by customers or end-users. - Providing customer support and assistance through various communication channels. - Documenting and tracking reported issues, troubleshooting steps, and solutions. - Acquiring in-depth product knowledge and staying updated on new features and updates. -...

**Responsibilities**: - Diagnosing and resolving technical issues reported by customers or end-users. - Providing customer support and assistance through various communication channels. - Documenting and tracking reported issues, troubleshooting steps, and solutions. - Acquiring in-depth product knowledge and staying updated on new features and updates. -...

**Job Summary**: As an IT Technical Support, you are responsible to provide technical support on computer hardware, and etc. within the stipulated Service Level Agreement (SLA). You are also responsible to provide support on Telephone System and mobile devices. **Responsibilities**: - Respond to and resolve request/issues assigned through the ticketing...

Position: Technical Support Executive for Tracking and MCPTT Products (Kuala Lumpur, Malaysia) We are looking for a development-oriented and proactive Technical Support Executive junior team member to join Tramigo’s team in Kuala Lumpur. This new role is a great fit for you if you’re open-minded, passionate about learning new technologies, and eager to...

Identifying hardware and software solutions. - Troubleshooting technical issues. - Diagnosing and repairing faults. - Resolving network issues. - Installing and configuring hardware and software. - Speaking to customers to quickly get to the root of their problem. - Providing timely and accurate customer feedback. - Talking customers through a series of...

Responsibilities - You are required to be the point of escalation for Support Tier 1 - You have to responsible assist customers in finding existing and missing content - You have to coordinate troubleshoot software issues using remote assistance software - You have to coordinate troubleshoot hardware and satellite issues over the phone - You have to Create...

Responsibilities - You are required to be the point of escalation for Support Tier 1 - You have to responsible assist customers in finding existing and missing content - You have to coordinate troubleshoot software issues using remote assistance software - You have to coordinate troubleshoot hardware and satellite issues over the phone - You have to Create...

**Job Highlights** - Remote teaching opportunity in a Singapore-based English tuition center - Work from the convenience of your home - Opportunity for increased earnings with an expanding student base - Thrive in a passionate, supportive, and innovative work environment Join our team at English Mastery, a Singapore-based English tuition centre specialising...

Application Support Specialist (Mandarin/English) We need a talented Application Support Specialist to join our mission. As an Application Support Specialist you'll become part of the Product Operations team whose main focus is to support our publishers (Game industry and Creator Economy) during the pre-sales, integration and post-launch phases-continuously...

Job SummaryWe are seeking a skilled IT Support Specialist to join our team at Cartrack, responsible for managing technical activities, providing timely information, and evaluating operational issues to ensure business risks are minimized.Key Responsibilities:Manage IT technical activities to achieve operational outcomes.Provide timely and effective...

Key responsibilities - Provides onsite/on-line support to customers for assigned Project or incidents. - Delivers support and advice on Hardware and Software for Customer/Business Partner. - Able to handle multiple projects simultaneously and needs to be proactive. - Resolve technical problems; identify and diagnose problem escalation and solution tracking....

Junior 1-3 in tech support role -Native/non native - Fluent in Korean: able to provide technical support to Korean partners with high proficiency on business writing - English Language: needed because the team and Google PM + Google Engineers we work with can only speak/write English -Troubleshooting Skills: Able to review and understand code written in...