Service Desk Executive

2 months ago


Sepang, Malaysia AirAsia Full time

**Responsibilities**:

- Escalate issues when necessary and work closely with other functional teams in IT Operations, ICT and/or vendors to troubleshoot and resolve issues as per Service Level Agreements
- Able to work on 24/7 shift rotation
- Other duties as assigned by the Service Desk Manager
- Learn fundamental operations of commonly used software, hardware, and other equipment
- Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software

Desired Skills & Experience
- Familiarity with ITIL V3 Foundations is a plus
- High sense of urgency and motivation to succeed and have attention to details

If you are ready to embark on an exhilarating career where you can showcase your technical expertise and provide exceptional support to our users, then we can't wait to meet you. Join us and be part of a team that thrives on innovation and excellence in the ever-evolving world of technology support

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.


  • Aog Desk Officer

    6 days ago


    Sepang, Malaysia Airbus Full time

    **Scope of Position** The AOG Desk officer is the main point of contact of FHS customers, for Pooling Services or Ad Hoc Services. The job position is organized in shifts, inducing working during nights, weekends and bank holidays. You will be dealing with the entire request process - from taking customer requests to delivering the component shipment **Key...


  • Sepang, Selangor, Malaysia CAE Full time

    Role and Responsibilities The role we are offering you:Customer Service and Scheduling Duties Ensuring a smooth customer experience journey from any point of contact all the way to when customer end their contracts with CAE Kuala Lumpur You will be contributing to internal and external communications, this may include web content, social media, emails,...


  • Sepang, Selangor, Malaysia CAE Full time

    Role and Responsibilities The role we are offering you:Customer Service and Scheduling Duties Ensuring a smooth customer experience journey from any point of contact all the way to when customer end their contracts with CAE Kuala Lumpur You will be contributing to internal and external communications, this may include web content, social media, emails,...


  • Sepang, Malaysia CAE Full time

    Role and...


  • Sepang, Malaysia Ormond Group Sdn Bhd Full time

    **Responsibilities**: **Guest Services**: Assist in providing excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally. **Event Management**: Support the planning and execution of [specify type of events, e.g., conferences, weddings, etc.], including logistics, coordination, and on-site support. **Front...

  • Hotel Supervisor

    1 month ago


    Sepang, Malaysia GLORYHALL HOTEL SDN BHD Full time

    **Supporting Management of Front Desk Team** - Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. - Encourages and builds mutual trust, respect, and cooperation among team members. - Supervises and manages employees....

  • Hotel Supervisor

    2 months ago


    Sepang, Malaysia GLORYHALL HOTEL SDN BHD Full time

    Supporting Management of Front Desk Team - Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals - Supervise and manage employees - Ensuring Exceptional Customer Service - Managing Housekeeping Operations - Additional Responsibilities - Functions in place of the Front Office Manager in his/her absence. - Communicates critical...

  • Hotel Supervisor

    2 months ago


    Sepang, Malaysia GLORYHALL HOTEL SDN BHD Full time

    Supporting Management of Front Desk Team - Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals - Supervise and manage employees - Ensuring Exceptional Customer Service - Managing Housekeeping Operations - Additional Responsibilities - Functions in place of the Front Office Manager in his/her absence. - Communicates critical...

  • Hotel Supervisor

    6 days ago


    Sepang, Malaysia GLORYHALL HOTEL SDN BHD Full time

    Supporting Management of Front Desk Team - Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals - Supervise and manage employees - Ensuring Exceptional Customer Service - Managing Housekeeping Operations - Additional Responsibilities - Functions in place of the Front Office Manager in his/her absence. - Communicates critical...


  • Sepang, Malaysia CAE Full time

    **Role and Responsibilities** **The role we are offering you**: **Customer Service and Scheduling Duties** - You will be supporting the housekeeping of Pilot and Employee lounge on daily basis. - Arrangements and handling of customers prior and during active moving around throughout operation hours. - You will be partnering with the Customer Experience...


  • Sepang, Malaysia Sonovision Aetos- Ortec Group Full time

    **About the Company**: Founded in 1948, Sonovision is a leading engineering and technical services provider, headquartered in Aix en Provence, France. Today, Sonovision has more than 1,300 employees in 25 locations in eight countries across Europe, North America and Asia, with a turnover of €100 million. Sonovision is part of Ortec Group, a global...


  • Sepang, Malaysia CAE Full time

    You will be supporting the housekeeping of Pilot and Employee lounge on daily basis. Arrangements and handling of customers prior and during active moving around throughout operation hours. You will be partnering with the Customer Experience Manager to support organizational engagement with customers. Contribute to the department’s continuous...


  • Sepang, Malaysia SEIYON RENT A CAR SDN BHD Full time

    **Warm Customer Reception**: Greet and welcome customers in a professional and friendly manner as they approach the counter. **Building Customer Relations**: Cultivate positive public relations with customers, with a focus on delivering exceptional service. **Wechat and Whatsapp Management**: Answer and refer calls and whatsapp, Wechat promptly, ensuring...

  • Retail Assistant

    2 months ago


    Sepang, Malaysia Cxl executive Full time

    **JOB DETAILS** - Location: Mitsui Outlet Park, KLIA Sepanag - Salary: RM 10/hou - Can start immediately: 23 August 2023 - Able to work 8 hours/day - 5 days / week - Able to work from 23 August 2023 - 22 October 2023 - Able to work in the weekend or public holiday (follow the working schedule **REQUIREMENTS** - Required Language(s) : Bahasa Malaysia,...

  • Part-time Retails

    2 weeks ago


    Sepang, Malaysia Cxl executive Full time

    **JOB DETAILS** - Location: Mitsui Outlet Park, KLIA Sepang - Salary: RM 10/hour - Can start immediately - Able to work 8 hours/day - 5/6 days / week - Able to **commit work from until end December 2023**: - Able to work in the weekend or public holiday (follow the working schedule) **REQUIREMENTS** - Required Language(s) : Bahasa Malaysia, English - Basic...

  • Junior Sous Chef

    2 months ago


    Sepang, Malaysia Select Service Partner Malaysia Sdn Bhd Full time

    Ensure at all times, assumes a pleasing and helpful attitude towards his superiors and fellow employees. - Always well groomed, take care of his personal cleanliness and neatly dressed in prescribe chef uniform. - Ensure his working station is clean at all times and maintain high standard for sanitation in the preparation area. - He is responsible for...


  • Sepang, Malaysia IBIS STYLES Hotel Klia Sepang Full time

    **Job description** A Front Office Ambassador with a true passion for hospitality, you are always prepared for changing circumstances! You have a sharp eye for quality and react proactively towards changing situations at the front desk. Your knowledge and experience is optimally utilized, giving you the freedom to implement your vision in consultation with...


  • Sepang, Malaysia CAE Kuala Lumpur Full time

    Job Title : Customer Experience Represntative Reports to : Customer Experience Manager Based at : Sepang Job purpose : Customer Experience Representative The Customer Experience Representative will be responsible for to deliver a smooth, unfragmented and consistent customer experience across all touchpoints and at all stages of the CAE Kuala Lumpur...


  • Sepang, Malaysia Bollore Logistics Asia Pacific Full time

    To fulfil duties that the manager has delegated in relation to the education guidelines. KEY ACCOUNTABILITIES - Control Tower: Assist in daily freight operation Handle daily communication and correspondence to external & internal customers - Booking Desk: Checking New Booking received from Customer/Shipper/Supplier. Determine shipment is moving via...


  • Sepang, Malaysia Aerospec Supplies Pte Ltd Full time

    **Location**: Sepang **Working hours**: 12 Hours shift work (8pm - 8am) Shift pattern 2 on 2 off - Help program to recover any AOG requirement. - Handle customer's demand for aircraft spares part and enquiries. - Follow up/Execute on delivery schedule on the exchange or purchase of components. - Prepare packing list for delivering of units to customer. -...