Incident Manager

Overseeing the incident management process and team members involved in resolving the incident. - Responding to a reported service incident, identifying the cause, and initiating the incident management process. - Prioritizing incidents according to their urgency and influence on the business. - Producing documents that outline incident protocols such as how...

JOB PURPOSE: - To manage the Incident & Problem Management functions to ensure quick restoration for systems and services for the business entities. - To facilitate Service Management in their efforts to increase the maturity of the IT Service management processes from the perspective of Incident & Problem Management - To co-ordinate strategic planning’s...

**What we do** At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For...

Incident Manager Responds to, facilitates and administers ITIL and related service support processes for assigned accounts. Resolves service requests and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services / agreements...

**Key Responsibilities**: - Act as the primary point of contact for all incidents and problems - Respond to incidents and problems in a timely and effective manner - Establish procedures and guidelines for incident and problem management - Coordinate with other teams to resolve incidents and problems - Identify common issues across teams and services -...

Critical Incident Manager Responds to, facilitates and administers ITIL and related service support processes for assigned accounts. Resolves service requests and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services /...

Job Title: Executive - Incident & Problem Management Job Summary: The Executive - Incident & Problem Management is responsible for overseeing and managing critical incidents, crises, and other broadly impacting events. This role involves leading incident bridge calls, facilitating real-time information flow, escalating issues to senior management, and...

Responds to, facilitates and administers ITIL and related service support processes for assigned accounts. Resolves service requests and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services / agreements and verifying...

**Key Responsibilities**: - Incident Management: Act as the primary point, coordinate the activities of technical teams to ensure timely resolution and restoration of services. - Problem Identification and Analysis: Conduct thorough investigations to identify the root causes of incidents and problems. - Change Management: Coordinate changes across the APAC...

**Responsibilities**: - Point of escalation of infra related incident and respond to incident. - Plan, coordinate all the activities required to perform, monitor, change request and report base on Singtel’s Incident and Problem Management process. - Log detailed and accurate information about incidents and maintain comprehensive documentation, including...

Your role is pivotal to the retention and growth of customers in a defined segment as you prioritise outstanding customer advocacy and navigate an internal stakeholder landscape to deliver world class customer services. Acting as the key interface and point of contact between Telstra and customers, you contribute to the establishment of efficient and...

**Job Highlights**: - Sponsored meals if you work at the office! - We championed hybrid work arrangement. Serves as a contact person to users for cyber security issues, mainly engages in real-time (threshold) security monitoring, event evaluation, alert triage, and incident response. Identifies/filters false positives for process optimization. Responsible...

Serves as a contact person to users for cyber security issues, mainly engages in real-time (threshold) security monitoring, event evaluation, alert triage, and incident response. Identifies/filters false positives for process optimization. Responsible for verification, assessment, and classification of reported Cyber Security incidents. Communicates incident...

**About the role**: - To provide a professional first technical point of contact for the customer and third party vendors. - Diagnose fault - related incidents by effectively utilizing troubleshooting software and other network / prpduct utility programs. - Provide updates as needed to the customer in order to meet performance objectives and contractual...

**You will be responsible for**: - Performing as a pivotal member of our CTR team, taking charge of responding to and resolving cybersecurity incidents effectively. - Assuming a critical role in incident investigation, analysis, and comprehensive reporting to safeguard the security of our systems and data. - Leading incident response endeavors, swiftly...

As a member of the Transformation Office, you will lead company-wide projects/initiatives to drive positive changes, address business challenges and achieve company goals/objectives. In this role he/she will support the Incident, Problem and Change Lead (IPC Lead) to manage the governance of the incident, problem and change management process for Singapore...

Analyzing and responding promptly to security alerts - Supervising assigned Incident Response engagements - Contributing to internal tool innovation for enhanced cybersecurity capabilities - Collaborate with relevant stakeholders to enhance the functionality of security controls Requirements, - Minimum 6 years in a technical scope performing Incident...

About the job To succeed in this journey, we're looking for the right talent and personalities eager to bring their energy and ideas to a meaningful project. Take this opportunity to GROW together and experience a culture that empowers you to express your ideas and share what you're passionate about! **1. Incident Detection and Response**: - Monitor and...

**Position Snapshot** Location: Kuala Lumpur, MY Company: Nestrade (Nestle Regional Service Centre) Full-time Bachelor’s Degree 5+ years of experience **Position Summary** Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of...

**Roles & responsibilities**: - Process Management - Ensuring the process is executed appropriately at each described step. - Ensuring the appropriate inputs/ outputs are being produced - Delivery of the process related trainings - Ensuring process awareness in the Team, Business Units and other Process Teams - Process creation - Escalation process creation...