Incident Manager

JOB PURPOSE: - To manage the Incident & Problem Management functions to ensure quick restoration for systems and services for the business entities. - To facilitate Service Management in their efforts to increase the maturity of the IT Service management processes from the perspective of Incident & Problem Management - To co-ordinate strategic planning’s...

Critical Incident Manager Responds to, facilitates and administers ITIL and related service support processes for assigned accounts. Resolves service requests and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services /...

Job Title: Executive - Incident & Problem Management Job Summary: The Executive - Incident & Problem Management is responsible for overseeing and managing critical incidents, crises, and other broadly impacting events. This role involves leading incident bridge calls, facilitating real-time information flow, escalating issues to senior management, and...

Responds to, facilitates and administers ITIL and related service support processes for assigned accounts. Resolves service requests and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services / agreements and verifying...

Key Responsibilities - Responding to a reported service incident, identifying the cause, and initiating the incident management process. - Accountable to lead Incident Management by supporting the organization in ensuring and driving continuous/day-to-day improvements - Drive incident recovery by leading and facilitating the engaged team toward recovery of...

Why AirAsia? Are you ready to take off and be part of the Allstar employee? **Responsibilities** - Proactive co-ordination of incidents involving relevant stakeholders through to resolution and recovery. - Lead and drive based on assignments with joint governance of War Room Management. - Prioritize all incidents based on impact and urgency. - Act as the...

**Key Responsibilities**: - Incident Management: Act as the primary point, coordinate the activities of technical teams to ensure timely resolution and restoration of services. - Problem Identification and Analysis: Conduct thorough investigations to identify the root causes of incidents and problems. - Change Management: Coordinate changes across the APAC...

**Responsibilities**: - Point of escalation of infra related incident and respond to incident. - Plan, coordinate all the activities required to perform, monitor, change request and report base on Singtel’s Incident and Problem Management process. - Log detailed and accurate information about incidents and maintain comprehensive documentation, including...

**Responsibilities**: - Point of escalation of infra related incident and respond to incident. - Plan, coordinate all the activities required to perform, monitor, change request and report base on Singtel’s Incident and Problem Management process. - Log detailed and accurate information about incidents and maintain comprehensive documentation, including...

I am looking for a contract staff with 2-3 years working experience in insurance industry with some background in incident management. T The job responsibilities would be as follows: - Manage enquiries and troubleshoot issues / incidents escalated by the frontliners on the digital platforms on timely basis. - Escalation of issues related to the digital...

**About the role**: - To provide a professional first technical point of contact for the customer and third party vendors. - Diagnose fault - related incidents by effectively utilizing troubleshooting software and other network / prpduct utility programs. - Provide updates as needed to the customer in order to meet performance objectives and contractual...

about the role - To provide a professional first technical point of contact for the customer and third party vendors. - Diagnose fault - related incidents by effectively utilizing troubleshooting software and other network / prpduct utility programs. - Provide updates as needed to the customer in order to meet performance objectives and contractual...

**Job Highlights**: - Sponsored meals if you work at the office! - We championed hybrid work arrangement. Serves as a contact person to users for cyber security issues, mainly engages in real-time (threshold) security monitoring, event evaluation, alert triage, and incident response. Identifies/filters false positives for process optimization. Responsible...

Incident Response Analyst Engineer The experienced Incident Response Analyst will be responsible for threat hunting, incident response, and data analysis to protect and maintain the overall security of the enterprise. **Responsibilities**: - Protecting enterprise systems and information by promptly responding to security threats and incidents, acting...

**About the role**: - To provide a professional first technical point of contact for the customer and third party vendors. - Diagnose fault - related incidents by effectively utilizing troubleshooting software and other network / prpduct utility programs. - Provide updates as needed to the customer in order to meet performance objectives and contractual...

**You will be responsible for**: - Performing as a pivotal member of our CTR team, taking charge of responding to and resolving cybersecurity incidents effectively. - Assuming a critical role in incident investigation, analysis, and comprehensive reporting to safeguard the security of our systems and data. - Leading incident response endeavors, swiftly...

As a member of the Transformation Office, you will lead company-wide projects/initiatives to drive positive changes, address business challenges and achieve company goals/objectives. In this role he/she will support the Incident, Problem and Change Lead (IPC Lead) to manage the governance of the incident, problem and change management process for Singapore...

Analyzing and responding promptly to security alerts - Supervising assigned Incident Response engagements - Contributing to internal tool innovation for enhanced cybersecurity capabilities - Collaborate with relevant stakeholders to enhance the functionality of security controls Requirements, - Minimum 6 years in a technical scope performing Incident...

Cyber Security **Position Snapshot**: Position Snapshot Organization: Nestlé Global Security Tech Hub KL Location: Kuala Lumpur, Malaysia Fluent: English & Mandarin/Japanese Global Grade: I **Position Summary**: We are currently looking for Cyber Security Incident Response Specialist to join the Global Cyber Security Incident Response team based in Kuala...

Are you a talented and driven problem solver who would like to join our team in Kuala Lumpur? Someone with a startup mentality, who is capable of integrating into a multicultural team? While you are changing the lives of millions, you will be changing yours too. Want to be in the driver seat of this wild, yet exciting journey? **Projects you will be...