Level 1 - Incident Management Specialist

**About the role**: - To provide a professional first technical point of contact for the customer and third party vendors. - Diagnose fault - related incidents by effectively utilizing troubleshooting software and other network / prpduct utility programs. - Provide updates as needed to the customer in order to meet performance objectives and contractual...

**About the role**: - To provide a professional first technical point of contact for the customer and third party vendors. - Diagnose fault - related incidents by effectively utilizing troubleshooting software and other network / prpduct utility programs. - Provide updates as needed to the customer in order to meet performance objectives and contractual...

About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Title: NOC Specialist L1 Grade: 09 Position...

**Job Title**:Technical Support Specialist Level 1-3 Contributes to the delivery and implementation of operational projects to support the business Follows the Global Service Management processes (Incident, Problem, Change, Release) to ensure adherence to the global process standards. **Location**:Kuala Lumpur **Brand**:Global Technology **Time Type**:Full...

Cyber Security **Position Snapshot**: Position Snapshot Organization: Nestlé Global Security Tech Hub KL Location: Kuala Lumpur, Malaysia Fluent: English & Mandarin/Japanese Global Grade: I **Position Summary**: We are currently looking for Cyber Security Incident Response Specialist to join the Global Cyber Security Incident Response team based in Kuala...

JOB PURPOSE: - To manage the Incident & Problem Management functions to ensure quick restoration for systems and services for the business entities. - To facilitate Service Management in their efforts to increase the maturity of the IT Service management processes from the perspective of Incident & Problem Management - To co-ordinate strategic planning’s...

Are you a talented and driven problem solver who would like to join our team in Kuala Lumpur? Someone with a startup mentality, who is capable of integrating into a multicultural team? While you are changing the lives of millions, you will be changing yours too. Want to be in the driver seat of this wild, yet exciting journey? **Projects you will be...

**Position Snapshot** Location: Kuala Lumpur, MY Company: Nestrade (Nestle Regional Service Centre) Full-time Bachelor’s Degree 5+ years of experience **Position Summary** Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of...

I am looking for a contract staff with 2-3 years working experience in insurance industry with some background in incident management. T The job responsibilities would be as follows: - Manage enquiries and troubleshoot issues / incidents escalated by the frontliners on the digital platforms on timely basis. - Escalation of issues related to the digital...

Incident Manager Responds to, facilitates and administers ITIL and related service support processes for assigned accounts. Resolves service requests and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services / agreements...

Critical Incident Manager Responds to, facilitates and administers ITIL and related service support processes for assigned accounts. Resolves service requests and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services /...

**Key Responsibilities**: - Incident Management: Act as the primary point, coordinate the activities of technical teams to ensure timely resolution and restoration of services. - Problem Identification and Analysis: Conduct thorough investigations to identify the root causes of incidents and problems. - Change Management: Coordinate changes across the APAC...

Responds to, facilitates and administers ITIL and related service support processes for assigned accounts. Resolves service requests and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services / agreements and verifying...

Key Responsibilities - Responding to a reported service incident, identifying the cause, and initiating the incident management process. - Accountable to lead Incident Management by supporting the organization in ensuring and driving continuous/day-to-day improvements - Drive incident recovery by leading and facilitating the engaged team toward recovery of...

Digital Forensics and Incident Response (DFIR) Specialist **Uncover the truth and protect organisations from cyber threats.** As a DFIR Specialist with our client, a global DFIR service provider, you will play a critical role in safeguarding organisations from cyberattacks. You'll be a detective on the digital frontier, meticulously investigating security...

Why AirAsia? Are you ready to take off and be part of the Allstar employee? **Responsibilities** - Proactive co-ordination of incidents involving relevant stakeholders through to resolution and recovery. - Lead and drive based on assignments with joint governance of War Room Management. - Prioritize all incidents based on impact and urgency. - Act as the...

**Responsibilities**: - Point of escalation of infra related incident and respond to incident. - Plan, coordinate all the activities required to perform, monitor, change request and report base on Singtel’s Incident and Problem Management process. - Log detailed and accurate information about incidents and maintain comprehensive documentation, including...

**Responsibilities**: - Point of escalation of infra related incident and respond to incident. - Plan, coordinate all the activities required to perform, monitor, change request and report base on Singtel’s Incident and Problem Management process. - Log detailed and accurate information about incidents and maintain comprehensive documentation, including...

Job Title: Executive - Incident & Problem Management Job Summary: The Executive - Incident & Problem Management is responsible for overseeing and managing critical incidents, crises, and other broadly impacting events. This role involves leading incident bridge calls, facilitating real-time information flow, escalating issues to senior management, and...

L1 Operation & Support Specialist (Depends on experience to become Lead or Support), will be supporting remotely from home. **Job descriptions**: - Understand the scope of work and maintain the work delivery within the scope. - Ensuring that all calls are logged in, incidents reported are captured in Jira before addressing the issues. - Ensuring that...