Support & Backoffice Officer - Native Speakers

4 months ago

Kuala Lumpur, Malaysia Trade Quo Global Ltd Full time

TradeQuo offers a dynamic environment for global teamwork, outstanding leadership, continuous learning, and development. Our multinational team collaborates seamlessly to deliver the best possible trading experience to our clients, regardless of time zones. As an emerging market leader, we're poised for a year of new product launches and sustained growth. Join our team in Malaysia and enjoy a supportive start-up environment that nurtures your professional growth. At TradeQuo, we're committed to providing endless opportunities for you to advance your career and unleash your full potential.

**You Role at TradeQuo**:

- Assisting new clients with their account onboarding process, ensuring a smooth and efficient experience for them.
- Providing ongoing support to existing clients, addressing their queries and concerns regarding the operation of their accounts.
- Collaborating with internal stakeholders to resolve client requests and ensure timely and satisfactory solutions.
- Ensuring that new and existing clients receive appropriate and accurate communications regarding their accounts and related services.
- Performing Back Office duties as required, which may involve updating customer records and ensuring compliance with KYC (Know Your Customer), AML (Anti-Money Laundering), and due diligence controls.

**What we expect from you**:

- A minimum of 1-2 years of experience in a similar role within the financial services industry.
- Practical knowledge of or a strong interest in foreign exchange, derivatives trading, investing, or the financial markets.
- Client-focused mindset with the ability to build and maintain positive relationships.
- Excellent relationship management skills to effectively engage with clients.
- Strong interpersonal, communication, and presentation skills.
- Ability to multitask and manage priorities effectively.
- University degree in Economics, Finance, Business, or a related field.
- Experience with third-party electronic verification providers (e.g., World Check, Cloud Check, etc.).
- Excellent communication skills in English and native language (VN/TH/PH/ID/CH)

**Good to have**:

- Previous Work Experience in Forex or Finance Trading Industry
- Strong Awareness of Market Trends, Emerging Technologies, and New FinTech Products and Business Models

**What we offer**:
In return, we will offer a great working environment, competitive remuneration, and benefits package. If you are interested in this challenging role, we look forward to discussing this opportunity with you further.

**Job Types**: Full-time, Permanent

Pay: RM4,000.00 - RM5,000.00 per month

  • Support & Backoffice Officer - Native Speakers

    7 months ago

    Kuala Lumpur, Malaysia Trade Quo Global Ltd Full time

    TradeQuo offers a dynamic environment for global teamwork, outstanding leadership, continuous learning, and development. Our multinational team collaborates seamlessly to deliver the best possible trading experience to our clients, regardless of time zones. As an emerging market leader, we're poised for a year of new product launches and sustained growth....

  • Weekend Backoffice and Support for a Forex Broker

    7 months ago

    Kuala Lumpur, Malaysia Trade Quo Global Ltd Full time

    **Opportunity to join our team as a **Phenomenal Weekend BackOffice and Support for a Forex Broker (English Speaking)** at TradeQuo! ** TradeQuo Global, a leading international trade facilitation platform, is seeking a highly motivated and results-driven ** Phenomenal Weekend BackOffice and Support ** to join our team in the Vietnam. As an integral part of...

  • Weekend Support

    7 months ago

    Kuala Lumpur, Malaysia Trade Quo Global Ltd Full time

    TradeQuo offers a dynamic environment for global teamwork, outstanding leadership, continuous learning, and development. Our multinational team collaborates seamlessly to deliver the best possible trading experience to our clients, regardless of time zones. As an emerging market leader, we're poised for a year of new product launches and sustained growth....

  • Telesales & Telemarketer - Mandarin Speaker (Native

    7 months ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Telemarketer **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Telemarketing Thai Telesales telemarketer Proficient in the Mandarin language Must be fluent in speaking both Mandarin and English - **Job Opportunity: Telesales &...

  • Native Japanese Speaker

    7 months ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Japanese language Customer Service Manager Native speaker - **A leading BPO in KL is hiring Native Japanese CSR agents...

  • Native Thai Speaker

    4 months ago

    Kuala Lumpur, Malaysia As One World Full time

    Hiring for Native Thai speaker Minimum of 1 year into Thai customer care - Good communication in Thai and English - Help customers with issues related to service, troubleshoot on the customer behalf and solve the customer problem - Position is open for both Malaysians and thai who are native in thai Speaking. **Job Types**: Full-time, Contract Contract...

  • Chat Support

    7 months ago

    Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: - Chat Support - Japanese Speaker Location: Kuala Lumpur, Malaysia (We can accept native Japanese or Local Malaysian Japanese Speaker) **Salary**: With Exp: Total Package RM 8100 Language: Japanese + English Profile: Chat Support Timings: Rotational Shifts (24*7) Headcount: 5 Min Requirements: - Degree - No CS experience - Diploma - 1 year...

  • Social Media Chat Support-korean Speaker

    7 months ago

    Kuala Lumpur, Malaysia Eteam Workforce Sdn Bhd Full time

    **Job Title: Social Media Chat Support (Korean Speaker)** Work Type: Permanent RoleLocation: KL Sentral, Kuala Lumpur **Basic Salary: - ** - With Experienced - Basic RM6600 + RM1000 (Complexity Allowance) - Fresh Graduates - Basic RM6400 + RM1000 (Complexity Allowance) **Responsibilities**: - Identifies, investigates, and resolves users problems with...

  • Chat Support

    7 months ago

    Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    **Vacancy: - Chat Support - Native Japanese** Location: Kuala Lumpur, Malaysia **Salary**: With Exp: from RM8600 (Basic) + RM1000 (Complexity Allowance) + RM200 (Housing Allowance) Language: Japanese + English Profile: Chat Support Timings: Rotational Shifts (24*7) Headcount: 3 Min Requirements: - Degree - No CS experience - Diploma - 1 year CS...

  • Chap Support

    7 months ago

    Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: - Chat Support - Japanese Location: Kuala Lumpur, Malaysia (We can accept native Japanese or Local Malaysian Japanese Speaker) **Salary**: With Exp: Total Package RM 8100 Language: Japanese + English Profile: Chat Support Timings: Rotational Shifts (24*7) Headcount: 5 Min Requirements: - Degree - No CS experience - Diploma - 1 year CS...

  • Customer Service Representative

    7 months ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Japanese language International Call Centre Japenese Customer Care International BPO customer support International voice Process...

  • Native Japanese Speaker Customer Service Agent

    3 days ago

    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Customer Service Exec -(Technical) **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Voice Key Skills: Customer Service - Basic RM 8500-RM 9500 (Negotiable) Pharmacetuical Project Graduate 24*7 Rotational shift Customer...

  • Customer Service Representatives

    7 months ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Flexible Japanese language customer support Native speaker - A leading BPO is looking for **Customer Service Representatives - Native Japanese** to...

  • Chat Support

    1 week ago

    Kuala Lumpur, Malaysia Career International Full time

    Job Title: Chat Support (Mandarin speaker ) Location: KL Sentral Working Hours: shift rotation Min Requirement : Degree - 1 year experience, Diploma -1 year Salary up to : RM3500 (Basic) + Shift Allowance + KPI Allowance **DUTIES AND RESPONSIBILITIES**: - Understand customer enquiries and ensure they are answered or routed through the appropriate...

  • Customer Service Representatives

    7 months ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Job Description**: **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Flexible Japanese language customer support Native speaker - A leading BPO is looking for **Customer Service Representatives -...

  • Customer Service Representative Native Japanese

    7 months ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Customer Service Japanese language Japenese Customer Care customer support - Exciting Opportunity for Japanese Speakers in Malaysia! Join our...

  • Native Korean

    7 months ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Content Moderator **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Content Moderator english Native Korean - A leading BPO in KL is looking for a Content Moderator - Native Korean to join their team ASAP! Start date: Immediate...

  • Chat Support

    5 days ago

    Kuala Lumpur, Malaysia Language Talent Solutions Full time

    Designation: Chat Support (Japanese Speaker) Location: KL Sentral Working hours: 24/7 rotational shift **Requirements**: - Local Malaysians with JLPT N1 or N2 - Fresh graduates welcomes - Diploma with at least 1 year customer service experience **Responsibilities**: 2. Understand customer inquiries and direct them to the appropriate support channel. 3....

  • Customer Service Representative Japanese Native +

    7 months ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Night Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Call Center Customer Service Japanese language International Call Centre inbound calls Call Centre skills Customer Care BPO Call center Call centre voice...

  • Chat Support

    2 weeks ago

    Kuala Lumpur, Malaysia Career International Full time

    **DUTIES AND RESPONSIBILITIES**: - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated are required - Perform all procedures accurately, including following social media documented call flows, work processes, data...