Weekend Backoffice and Support for a Forex Broker

3 weeks ago

Kuala Lumpur, Malaysia Trade Quo Global Ltd Full time

**Opportunity to join our team as a **Phenomenal Weekend BackOffice and Support for a Forex Broker (English Speaking)** at TradeQuo **

TradeQuo Global, a leading international trade facilitation platform, is seeking a highly motivated and results-driven ** Phenomenal Weekend BackOffice and Support ** to join our team in the Vietnam. As an integral part of the team, you will play a pivotal role in expanding our presence, providing excellent customer service, and developing great relationships for our brand.

**Who We Are**

At TradeQuo, we pride ourselves on our innovative trading solutions and unparalleled customer service. As a trusted industry leader, we provide cutting-edge technology, competitive pricing, and a wide range of trading instruments to help our clients succeed in the dynamic financial markets. Our dedicated team is driven by a passion for excellence and a commitment to fostering long-term partnerships.

**The Role**

As a Weekend **BackOffice and Support**, you will play a vital role in driving business growth by cultivating relationships with potential and existing clients. Your primary responsibilities will include:

- **Work hours**: You will be only reporting on weekends (Saturday and Sunday): time to be discussed
- Collaborate with the BD team to develop business strategies aligned with trends & customer needs. Ensure compliance with market-specific regulatory requirements.
- Identify and escalate complex issues to the appropriate specialist via CRM, ensuring timely resolution.
- Keep clients updated on the status of their requests, providing clear and concise communication.
- Verify documents submitted by clients within specific regions on a timely basis, ensuring compliance with regulatory requirements.
- Prepare and interpret reports and documentation with high attention to detail and accuracy.
- Stay up-to-date with the company's business functions and roles by attending company seminars and exceeding the required assessment targets.
- Meet or exceed quarterly KPI targets set by the CS Manager, demonstrating strong performance.
- Undertake other ad hoc tasks assigned by the manager, demonstrating flexibility and a willingness to learn.

**What We're Looking For**

To excel in this role, you should possess the following:

- Minimum one year of experience in customer service
- Excellent communication skills in English and native language (VN/TH/PH/ID/KH/JP/KR/CH)
- Strong ability to engage with clients and communicate effectively
- Proficient in troubleshooting and multitasking
- Customer-focused and dedicated to providing exceptional service
- Bachelor's degree or diploma in business administration or a related field
- Self-motivated and reliable with a proven track record of meeting and exceeding expectations

**Added Advantage**
- Previous Work Experience in Forex or Finance Trading Industry
- Strong Awareness of Market Trends, Emerging Technologies, and New FinTech Products and Business Models

**Why Join TradeQuo?**

We provide:
✔Attractive remuneration

✔Great working Environment

✔Access to cutting-edge trading technology and advanced trading tools.

✔Opportunity to establish a strong network within the financial industry.

✔Probation: 3 months

✔Job Types: Full-time, Permanent
- If you're ready to take the next step in being part of this dynamic team, this is the opportunity for you We look forward to discussing this opportunity with you further.

**Salary**: RM1,000.00 - RM1,200.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion

Schedule:

- Weekend jobs

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

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