Customer Service Representative

7 months ago


Kuala Lumpur, Malaysia Affin Bank Full time

Customer Service Representative (Nationwide)

**Create the future with Affin You too can make a difference.**

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

JOB PURPOSE
- To provide frontline service to customers.
- To deliver quality customer service in accordance with Bank's internal policies.
- To perform back office functions as well as rendering customer service support.
- To contribute towards branch's deposit growth and cross selling Deposit / Investment / Bancassurance / Banca Takaful products

ACCOUNTABILITIES

Financial
- To take pro-active actions to prevent fraud and losses (internal & external)
- To contribute to deposit growth by way of soliciting new accounts.
- To assist in managing cost control for the branch as per approved budget.

Process
- Perform daily branch activities in accordance to Bank's internal policies &
regulatory requirement.
- Effective cash handling and ensure Mid Day and End of Day cash balancing is

performed in accordance with procedures.
- Ensure accuracy in day end balancing within reasonable time.
- Compliance to individual teller/drawer limit.
- Compliance to Bank's standard average serving time and average waiting time.
- Daily vouchers bundling and cross checking of vouchers at the end of day.
- Ensure compliance on regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT,FEA, FATCA, CRS etc.
- Ensure satisfactory audit rating and issues raised are resolved within specified time frame.
- Perform filing, printing daily reports, bundling of daily vouchers, submission of documents via DIS, prepare monthly report and back room functions.

Customer
- Ensure efficient customer service level in order to meet SLA as well as to alleviate any customer's complaint.
- Ensure accuracy and error free in service delivery.
- Attend customer's enquiries / complains immediately and adhere to complaints escalation procedures.
- To maintain good rapport with internal and external customers.

People
- Resource management i.e. annual leave / attendance / branch meeting.
- Participate in staff development including Structure on the Job Training (SOJT) /coaching.

Other Responsibilities
- To manage and undertake ad-hoc assignments assigned by Management from time to time.
- Social commitment activities involvement (CSR).
- To ensure cleanliness of the bank's premise & SSL area.
- Relief duties as and when required.
- When performing relief function - Ensure compliance on on-boarding process and policy of new accounts - SA/CA/FD/SDB

Learning & Growth
- To involve and contribute to any special event organise by branch.
- Attend training on compliance, regulatory, product knowledge, customer services and other personal development and growth.
- To incorporate AFFINBANK's DNA to all staff in the branch and uphold team work spirit

Job ID JR101118



  • Kuala Lumpur, Malaysia Huntsman Full time

    Job Description: Huntsman Global Business Services is now looking for a dynamic individual as a Customer Service Representative. Huntsman Performance Products (HPP) is looking for a Customer Service Representative to join our team in our newly set up Shared Service Office supporting our APAC customers. This individual is an important member of a team that...


  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Malaysia U TURN SERVICE Full time

    Job Responsibilities: - Assist on uploading item/product on Marketplace - Handle customers enquiries, requests - Undertake any other duties as-and-when assigned by the Management **REQUIREMENTS**: - Must possess minimum SPM - Experience in customer service roles is desirable. - Past working experience in contact/call center are encouraged to apply -...


  • Kuala Lumpur, Malaysia GOIP AULA LTD Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with...


  • Kuala Lumpur, Malaysia Schlumberger Full time

    **Customer Service Representative**: - Technology | Manufacturing**Mission**: - The Customer Service Representative is responsible for providing and maintaining updated information for customers.**Responsibilities**: - These responsibilities are activities that correspond to the metro stops and key processes.- Invoice Intercompany Customer - Process...


  • Kuala Lumpur, Malaysia Brandt Business Service Full time

    **Job Brief**: **Responsibilities**: - Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction. - Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or...


  • Kuala Lumpur, Malaysia GlobalBlue_IT Full time

    The Role Join our growing team as a Customer Service Representative and provide excellent support to customers across the Asia Pacific region. - Handle complaints and provide appropriate solutions. - Maintain quality and standards by following company guidelines and policies. Skills & Experience Required - Excellent and highly effective verbal and written...


  • Kuala Lumpur, Malaysia Endless Cafe Full time

    **This is a long term position** **Overview** We are currently seeking a highly motivated and customer oriented individual to join our team as a Customer Service Representative army Surplus store offering military gears and apparel in Canada, USA and Dubai. In this role, you will be the main point of contact for our customers, ensuring their inquiries and...


  • Kuala Lumpur, Malaysia growthfn Full time

    **Customer Service Representative** **Key Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers always. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...


  • Kuala Lumpur, Malaysia growthfn Full time

    **Customer Service Representative** **Key Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers always. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...


  • Kuala Lumpur, Malaysia growthfn Full time

    **Customer service representative duties**: - Open and maintain customer accounts by recording account information - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hello Dental Clinic Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Hello Dental Clinic.The successful candidate will be responsible for providing exceptional customer service, handling administrative tasks, and ensuring the smooth operation of our front desk.About the Role:Salary...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This is a permanent position with our client, a leading telecommunications company based in Kuala Lumpur.Job Overview:The successful candidate will be responsible for providing exceptional customer...


  • Kuala Lumpur, Malaysia The Cigna Group Full time

    Delivers basic technical, administrative, or operative Customer Service tasks. Performs simple data entry, sorts requests, and maintains files. Understands simple instructions and procedures. Performs Customer Service duties under direct instruction and close supervision. Work is allocated on a day-to-day or task-by-task basis with clear instructions. Entry...


  • Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **THE OPPORTUNITY** Our partner, a fast-growing Australian end-to-end payments and rewards solution that is tailored to the needs of business owners, is looking to expand its team and hire for Customer Service Representative! The team is on a mission to build innovative technology that empowers Australian business owners to make payments more rewarding. As...


  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    **Position**: Customer Service Associate **Salary**: RM1,800.00 - RM2,100 per month **These are the benefits in your career with us**: - Fun and exciting working environment - Lucrative remuneration package - EPF, SOCSO, and Medical coverage - Strategic location (walking distance to all major public transportation modes) - Professional training & training...


  • Kuala Lumpur, Malaysia Lingble Full time

    **Lingble is an all-in-one e-commerce solution that allows companies to sell their products directly to consumers globally through their own, highly customized online shops. We work with up-and-coming and well-established fashion brands in their domestic markets, as well as brands that sell exciting consumer goods in other industries that want to expand...


  • Kuala Lumpur, Malaysia Hello Joy Full time

    Hello Joy is looking for a dynamic and enthusiastic Customer Service Representative to join our team. As Malaysia's happiest gifting platform, we strive to bring joy and smiles to our customers' faces. This internship provides a unique opportunity to gain hands-on experience in delivering exceptional customer service and contributing to the positive, joyful...


  • Kuala Lumpur, Malaysia GrowthFn sdn bhd Full time

    This are some of the responsibilities you will undertake. - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...

  • Customer Service

    3 weeks ago


    Kuala Lumpur, Malaysia Pacific Asiawide Group Full time

    Clients and Brand Representatives will act as the “face” of a brand for Pacific Group Clients. Ideally, he or she is hired to help, to increase brand awareness and advertising. Generally, Clients and Brand Representatives are charged with multiple responsibilities that revolve around the promotion of client's products and services, implementing sales &...