Customer Service Advisor
7 months ago
**Responsibilities**:
- Build rapport and long term relationships with Clients while providing excellent customer service standards.
- Create shipment booking arrangements
- Entertain customer's enquiries on product & services
- Collaborate well with Sales & Operation teams.
- Achieve **monthly KPI **of dates arranged & waiting time.
- Manage and update list of Clients assigned regularly and promptly.
- Handle High profile customers.
- To liase with product team to improve operational workflow.
- To provide general operational and sales support.
**Job Requirements**:
- **Fresh graduates are also encouraged to apply.**:
- **1 - 2 years** experience in Customer Service will be an added advantage
- Required skill(s)**:Call Center background, **Customer Service, Coordinating Skill.
- Possess **excellent **verbal and written communication skills in **English**.
- Result driven and works well with **KPI**.
- Comfortable working with different modes of communication for liaison work (Primarily Phone).
- Willing to work at Kerinchi, Bangsar.
- Shift rotation required. (Morning, noon, midnight)
**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 6-12 months
**Salary**: RM3,000.00 - RM3,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Monday to Friday
- Night shift
- Rotational shift
- Weekend jobs
Supplemental pay types:
- Overtime pay
- Performance bonus
**Education**:
- Bachelor's (required)
**Experience**:
- Call Center: 1 year (preferred)
**Language**:
- English (required)
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