Waiter/ess (Mandarin Speaker - International Cruise)

5 months ago


Kuala Lumpur, Malaysia Norwegian Cruise Line Holdings Ltd Full time

Job description
- Assist with achieving departmental guest satisfaction targets and food and beverage revenues by following established service strategies and optimizing up-sell opportunities.
- Complies with all company policies, rules and regulations.
- Follows and is compliant with all Public Health rules and regulations.
- Responsible for safeguarding all equipment and materials required for operation by ensuring self and team are adhering to proper handling procedures.
- Ensures that assigned station is properly setup with the required amounts of china, glassware, silverware and mis-en-place prior to the start of service.
- Complies with sequence of service for food and beverage, and directs and instructs Assistant Waiters to ensure timeliness of service to guests.
- Ensures satisfaction of service with guests in assigned station and resolves any service and/or product deficiencies that may occur.
- Ensures that assigned station is properly cleaned and set-up at the end of the meal period and that all assigned side-work is complete.
- Minimum two years experience as a front waiter with fine dining and banquet service experience in any of the following settings: 3 Star - 4 Star land-based hotel/resort; free-standing restaurant with at least 180 seats; or previous shipboard experience in a similar position is required.

Job requirements:

- Minimum one year experience selling and serving wine and other beverage products is required.
- Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar is required.

**Job Type**: Contract
Contract length: 9 months

**Salary**: RM5,000.00 - RM9,000.00 per month

**Benefits**:

- Health insurance
- Meal allowance
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Tips

**Experience**:

- Waitress: 2 years (preferred)



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