Technical Service Manager
6 days ago
**Technical Service Manager**
**Job Summary**
The Technical Service Manager (TSM) ensures that company products and services are supported to operational contractual commitments and service level agreements, on behalf of designated global strategic MNC's. The SM has overall ownership of the Customer Service Experience (customer satisfaction) and builds relationships of trust and integrity with designated customers by demonstrating a comprehensive understanding both of the customers business requirements and the company products and services that are used to support these requirements.
The TSM also builds similar relationships within company and other service provider groups to ensure that people within these groups understand and respond to SM requirements.
**Roles and Responsibilities**:
- Build and keep relationship to customers
- In charge for service quality
- Own customer satisfaction
- Own stewardship
- Be a trusted advisor (technically and process wise)
- Escalation point for incident, requests (MACD) and billing
- Understand the business of the customer
**Key Competencies and Skills**:
- Proactive approach to avoid issues and risks.
- Good understanding of the AT&T Business portfolio and technology.
- CCNA certification or higher
- Familiar with SDWAN solutions
- Familiar with financial terminology, contracts, invoicing, Service Level Agreements
- Very good interpersonal skills : Empathy ; Respectfulness ; Ability to lead corrective action teams ; persuasive and diplomatic
- Ability to multitask in a complex environment and deliver to timescales.
- Pragmatic, lateral thinking and problem solving skills. Analytical and resourceful.
- Understanding of geographical and cultural, human and business differences.
- Very good presentation skills
- Sufficient seniority to interact at senior levels within an organization
- Ability to work in isolation and on own initiative in highly pressured situations.
- Good command of MS Excel (including Macros)
- At least 4 years' experience in a global network service role, of which at least 2 years with a customer facing role.
- SilverPeak SDWAN technical knowledge is an additional advantage
**Education and Qualifications**:
Bachelor or Master degree or comparable work experience
**Additional Information**:
Working hours**:MY with expected flexibility outside of core hours when and if needed due to nature of the role
-
Technical Manager
6 months ago
Kuala Lumpur, Malaysia Neural Oilfield Service Sdn Bhd Full time**Job Requirement** - Minimum 8-10 years’ experience in Oil & Gas preferable in **Tubing Conveyed Perforation (TCP) & Perforation Wash & Cement (PWC) activities** - Strong leadership qualities - Strong knowledge in equipment maintenance & excellent problem-solving abilities - Degree in Engineering or any educational equivalent - Hands-on exposure with good...
-
Customer Service and Technical Manager
7 months ago
Kuala Lumpur, Malaysia Oki Data (Singapore) Pte Ltd - Msia Branch Office Full time**Overall Job Function** - To establish and manage the technical service provided by authorized service provider and maintain internal IT equipments. - In summary: - Pre sales, Post sales and Internal IT support. **Responsibilities** 1. Provide pre-sales support activities such as Technology Updates and Product training to sales staff consisting of...
-
Assistant Manager, Technical Services
3 months ago
Kuala Lumpur, Malaysia Malaysia Airline Full time**Job Title**: Assistant Manager, Technical Services **Reports To**: Manager, Technical and Planning **Role Purpose**: - To manage MW Continuing Airworthiness Management aircraft maintenance programme, reliability and engineering activities. - To ensure that company's aircraft, engine, component and associated equipment perform to specification as...
-
Assistant Manager, Technical Services
3 months ago
Kuala Lumpur, Malaysia Malaysia Airlines Full time**Reports To**: Manager, Technical and Planning **Role Purpose**: - To manage MW Continuing Airworthiness Management aircraft maintenance programme, reliability and engineering activities. - To ensure that company's aircraft, engine, component and associated equipment perform to specification as required by company and Civil Aviation Authority Malaysia...
-
Technical Manager
7 months ago
Kuala Lumpur, Malaysia iMocha Sdn Bhd Full time**Title : Technical Manager** **Report to : General Manager** **Job Accountabilities** - Manage development team consisting of Technical Leads, Senior and Junior Software Engineers - To improve the tech team cohesiveness and to ensure teamwork, training, transition of technical stack as well as new technologies to the team - Delegate technical...
-
Manager-technical
6 months ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Manager-Technical **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Sales - Vietnamese Customer Service English Technical SalesQualifications: - Completed an education in the technical field (B Degree) - Minimum 1 year of...
-
Technical Service Manager in SAP Enterprise Cloud
4 months ago
Kuala Lumpur, Malaysia SAP Full time**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Technical Support Specialist
6 months ago
Kuala Lumpur, Malaysia Taiwanmania.com International Travel Service Co., Ltd. Full time**About KKday** KKday is accelerating the world’s transition to the brand new travel experience. As the largest travel-experience platform in Asia, KKday is committed to integrating and developing an one-stop platform to meet all travellers’ needs. KKday has curated more than 300,000 unique experiences and activities in over 92 countries and 550 cities...
-
Workshops Technical Services Executive
4 days ago
Kuala Lumpur, Malaysia Skyways Technics Full time**JOB DESCRIPTION** Daily technical support of our structural repair workshops Precise liaison regarding Skyways Technics Part-145 repair processes and detailed shop finding reporting is crucial for the quality delivery of repaired components to our customers and overall service level of our company. We are looking for a diligent and meticulous...
-
Regional Service Delivery Manager
6 months ago
Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time**Digital Hub Kuala Lumpur attracts, grows, and develops passionate people who will meaningfully impact the digital future of BASF. Come join us and be a part of our digitalization journey.** - In our Product Family Cloud-Native Computing you will take over the role as Regional Service Delivery Manager for the region APAC and will be part of the Cloud-Native...
-
Assistant Corporate Sales Manager
6 days ago
Kuala Lumpur, Malaysia Assistant Corporate Sales Manager Full time-Job Highlights - South East Asia’s Leading Payment Gateway Provider Medical, Dental and Optical Benefits Free Daily Breakfast and Fresh Fruits -Job Description **Get to know the role and the day-to-day activities**: - Manages corporate accounts to ensure clients' needs are met efficiently and professionally. - In charges of retention of corporate...
-
Business Technical Services Specialist
6 months ago
Kuala Lumpur, Malaysia Global Payments (Beamery) Full time**Description**: **Summary of This Role**: Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to...
-
Business Technical Services Specialist
6 months ago
Kuala Lumpur, Malaysia Global Payments Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
-
Manager, Enterprise Technology Services
7 months ago
Kuala Lumpur, Malaysia DKSH Corporate Shared Service Centre Full timeAbout DKSH DKSH’s purpose is to enrich people’s lives by providing access to goods, services, and insights. United by our vision to be the trusted partner, we help companies grow in Asia and beyond across our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology. Delivering life-saving drugs to hospitals, bringing high-quality...
-
Customer Service Executive
7 months ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive -Technical **Timings**:Rotational Shifts (Permanent) **Industry**:Other **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Customer Service Technical Technical Support Technical support Customer service advisor Customer Care customer support Technical...
-
Technical Support
7 months ago
Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full timeHandling Unified Communication - Telephone System Which Sits In Office Network & Hardware & Software - Training will be provided. - Handling Digital Signage - Signage Systems Which Sits In Office Network Hardware & Software - Training will be provided. - Handling Inhouse & Partners Technical Raised Issues & Ticketing System & Handling Desktop & Laptops &...
-
Digital Services Technical Consultant
7 months ago
Kuala Lumpur, Malaysia Rizing Full time**Description**: **Essential Functions**: - Analyzes business requirements and functional specifications by providing timely technical solutions. - Provides accurate estimates for the completion of technical specification, development, and unit testing. - Experience with OData service provisioning through SAP Netweaver Gateway. - Innovates and updates the...
-
Customer Service Executive
6 months ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive -Technical **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Technical - Requirement: Min 1 years Technical support exp/fluent English **Education**: Min Degree (IT background...
-
Technical Events Manager
7 months ago
Kuala Lumpur, Malaysia Badminton World Federation (BWF) Full time**Overall Duties** Manages the following areas within the Events Department: - World Ranking, Tournament, and Draw Management systems for Badminton, Para Badminton, and AirBadminton. - Other areas where support may be needed: - Technical Officials programmes; - AirBadminton and Para Badminton tournamentdelivery; - Working closely with Continental...
-
Technical Support Center Manager
7 months ago
Kuala Lumpur, Malaysia BD Full time**Job Description Summary**: We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech...