Ict Support Executive

2 weeks ago

Kuching, Malaysia PP Telecommunications Sdn Bhd Full time

Job Purpose: The IT support executive will be responsible for provision of technical support and assistance to end-users, troubleshooting and resolution of IT issues, maintenance, and optimization of computer hardware, software, and network, ensuring the smooth functioning of IT operations within the organization. Qualification & Requirement: - Bachelor's degree in Computer Science, Information Technology or a related field, or equivalent work experience. - Proven experience in IT support or a related field. - Strong knowledge of computer hardware, software, networks, and operating systems such as Windows / Windows Server, Linux / Unix. - Excellent problem-solving skills and the ability to troubleshoot complex issues. - Strong communication and interpersonal skills to interact with end-users and colleagues. - Ability to work independently and as part of a team, with strong collaboration skills. - Strong organizational and time-management skills with the ability to prioritize tasks and manage multiple projects simultaneously. - Willingness to work outside of normal business hours when required. - Understanding of security protocols and firewalls to prevent unauthorized access to the network. - Knowledge of the IP networking stack, TCP/IP protocols. - Knowledge of industry standards and regulations related to IT infrastructure and services. - Experience with ISP-specific software and technologies is a plus. - Able to start work immediately. - Free from criminal records and has a good standing reputation. - Ability to work under mínimal supervision. - Strong English and Bahasa Melayu language command. Physical demands: - Ability to lift and move heavy equipment, up to 25 kg. - Ability to climb ladders and work in confined spaces. - Ability to work in a noisy and fast-paced environment. Main Responsibilities: - Provide technical support and troubleshooting for computer hardware, software, and network issues. - Install, configure, and maintain computer hardware and software for end-users. - Set up and maintain computer networks, including LAN and WAN. - Install and configure printers, scanners, and other peripheral devices. - Set up and maintain telephony system (PABX) and surveillance system (CCTV). - Support and maintain multimedia and conferencing systems, such as speakers, speakerphones, microphones, monitors, touchscreens, and related items. - Liaise with contractors and other professional staff during IT projects implementation and 3rd party integration. - Provide training and support to end-users. - Maintain an inventory of all hardware and software assets. - Manage user accounts and access control for different systems. - Manage backups and disaster recovery plans. - Maintain security protocols and firewalls to prevent unauthorized access to the network. - Stay up to date with new technology and industry trends to improve office IT infrastructure and services. - Perform proactive/reactive maintenance/updates/upgrades or IT service change as per Company’s Change Management Policy in relation to Office IT infrastructure. - Troubleshoot and restore services as per Company’s Incident Management Policy - Contribute to budget (CAPEX/OPEX) planning process in terms of Office IT hardware, software, or licenses. - Ensure that health and safety and sustainability policies and legislation are adhered to. - Follow Company’s IT and Data Centre policies. - Achieve targets set by line manager within guidelines established by the DC facilities Manager. General Responsibilities: - Drive and champion the Company’s Corporate Governance, Corporate Vision and Mission, and Corporate Objectives. - Encourage and promote a healthy working culture with a sense of high integrity and good work ethic. - Provide relevant support to the team from time to time as instructed by the Superior and/or Management.
Bachelor's or Equivalent

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