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Customer Support Advisor
3 weeks ago
Job Type: Permanent
Job Location: KL Sentral
Working Hours: 7am - 8pm (9 hours rotational)
Working Days : 5 days work and 2 off days per week)
**Responsibilities**:
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile
- Keep the customer’s privacy and protect customer information.
- Meet personal/team qualitative and quantitative targets.
- Handle simple to difficult inquiries in a given span of time.
- Manage different types of callers in a given span of time.
- Achieve the given metrics in accordance to the center’s commitment to client
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors.
- Provide accurate information and excellent customer service.
- Research required information using available resources.
- Research, identify, and resolve customer complaints using applicable resources.
- Process request according to customer’s preference on time
- Route calls to appropriate resources
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Follow up customer calls where necessary.
**Requirements**:
- Excellent verbal and written communication skills in **Mandarin and English**
- Must be able to work on rotate shift
**Job Types**: Permanent, Fresh graduate
**Salary**: RM4,000.00 - RM4,200.00 per month
**Benefits**:
- Health insurance
- Professional development
Schedule:
- Rotational shift
Application Question(s):
- Can you read and write in Mandarin?
- Do you have experience in Telco industry?
- Are you willing to work on Rotational Shift?
- When is your availability date to join?
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- English (preferred)
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