Mandarin Customer Service

3 weeks ago


Brickfields, Malaysia Ant Force Sdn Bhd Full time

Shift Timing
**PERMANENT NIGHT SHIFT**
Work Hour 8pm to 8am, Monday to Sunday

Working Roster
5 days per week, each shift is 9 x hour durations

Role & Responsibilties:

- Take call and provide accurate answer to customer queries.
- Delivery excellent customer support & services and offering patient assistance at all times. - Respond to customer’s inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).
- Deliver customers support & services effectively through active communications.
- Meet and exceed all key performance indicators set by the company and the client.
- Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirement.

**Requirements**:

- Minumim 1 year relevant working experience in voice channel support in customer services
- Minimum Diploma Holder or higher is preferred.
- Proficient in Mandarin either Cantonese and English is a must
- Malaysian Native speaker with above or more required languages is an added advantage

Pay: RM4,000.00 - RM4,600.00 per month

**Benefits**:

- Health insurance
- Maternity leave

Schedule:

- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)



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