Customer Support

2 weeks ago


Subang Jaya, Malaysia Lifework HR Services Sdn Bhd Full time

**Customer Support (Junior/ Entry level)**
**Great career development with international fulfillment company**

**Responsible**:

- Proactively follow up with customers to confirm order upon deliver.
- Provide exceptional customer service by addressing seller inquiries and concerns.
- Ensure the shipment process is successfully delivered to customer.
- Respond customers on unforeseen delays or problems or any changes.
- Listen to customers feedback and give after-sales support as and when required.
- Know well about the products and able to explain to customer based on required.
- Support other HODs on customer service, quality, manufacturing operations, planning, shipping and warehousing related tasks.
- Document and report any issues or concerns raised by customers for continuous improvement.

**Job Requirements**:

- Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent.
- Excellent communication and presentation skills.
- A team player with high level of dedication.
- Fluently communicate in basic English/ Bahasa to facilitate effective communication with sellers and customers.

**Working Shift**: 9AM - 6PM

**Job Types**: Full-time, Permanent

**Salary**: RM1,900.00 - RM2,500.00 per month

Schedule:

- Day shift

**Experience**:

- customer service: 1 year (preferred)



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