Regional Service and Aftermarket Manager

1 week ago

Selangor, Malaysia Sulzer Full time

**Regional Service and Aftermarket Manager**

Join our Sulzer Pumps Wastewater Malaysia team within Water & Industrial Business Unit division in Malaysia as Regional Service and Aftermarket Manager to help us take sales and operational service to the next level.

**Your main tasks and responsibilities**:

- Develop and support sales growth targets by aligning and executing regional Service plan with sales - create and drive supporting GDP initiatives
- Responsibility for Service revenue and associated cost and margin
- Work closely in conjunction with the Global Service team, Product Managers, Application Engineering, Operations and Business Development managers to share information and leverage market, product, and service knowledge.
- Establish and maintain visual management information to communicate service personnel resource availability, efficiency and other related KPIs.
- Design, implement and communicate a local service portfolio
- Initiate campaigns, sales competitions to drive service growth and awareness
- Monitor customer needs (VOC- Voice of Customer), market trends, sizes, regulation and competitive landscape
- Update portfolio strategy, including opportunities to grow sales and margins for the assigned portfolio
- Provide life-cycle management for the service portfolio, including new idea generation, business cases, specifications, commercialization/service launches to suit local adoption
- Respond to training, customer and cross-functional needs related to service portfolio
- Develop internal processes and external capabilities to improve response time and overall customer satisfaction.
- Be a member in the Regional Management Team
- Have direct (or indirect) leadership of the Aftermarket & Services sites in the region
- Be responsible for implementation of Global Aftermarket & Services strategies and action plans in the region
- Compile monthly KPI reports from the AM&S sites in the region and report them forward

**What you bring to Sulzer**:
**Work experience**:

- Experience in a related B2B service industry preferred, particularly pumps and specifically construction or mine dewatering

**Expertise (e.g. professional, technical)**: Professional

**Education**: Level: University, (Bachelor), or similar experience

**Languages**:English (fluent), additional languages are an advantage

**Soft skills**:

- Display empathy, inspire trust and influence across organization and customers
- Strong communication and presentation skills
- Ability to work independently, prioritize and manage multiple assignments simultaneously
- Problem solver, manages tasks end-to-end in a structured and timely manner
- Curious and open for new technologies
- Ability to work strategically with good understanding and interest of details
- Experience in driving initiatives to successful implementation.

**Other**:

- Strong business acumen and analytical skills

If you’re University Bachelor qualified with proven expertise in developing professional strategies and driving continuous improvement across Regional, take the next step and make the most of your expertise and skills.

**What we offer you**:

- Attractive salary package
- Max 24 days Annual Leave depending to the years of service
- Max 18 days Public Holiday
- Max 22 days Sick Leave depending to the years of service
- Max 60 days hospitalization Leave
- Group Personal Accident Coverage
- Group Hospitalization Coverage
- Group Term Life Coverage
- Attractive Long Service Award from 5 years to max 35 years of service
- Take part in ESG Activities
- Medical Limit RM1500
- Dental Limit RM500
- Annual Health Screening RM1100

**You will be part of Sulzer Pumps Wastewater in Malaysia**

**Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.**

At Sulzer, you are empowered to deliver superior results. As a pioneer in industry, we have a proud heritage of innovation and continue to evolve for the future. Join our story and create your own impact by developing your expertise and building solutions that help make our lives safer, smarter, and more sustainable

We are proud to be recognized as a Top Employer 2024 in Brazil, China, Germany, Switzerland, the United Kingdom, and the United States. Come and join our story

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