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Sales and Technical Support

2 months ago

Remote, Malaysia GrowthFn Full time

Job Description:
Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base

Identify and relate with various customer needs and scenarios

provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner

Transfer customers to appropriate departments when required

Conduct data entry, documentation, and case management

Work and partner with others within a team-based environment

Achieve and maintain required metrics and goals

The role is 50% sales and 50% technical support with account management.

Technical Skills:
Expertise in web hosting technologies including content management systems commonly used to operate a website such as WordPress or Joomla

Familiarity with website scripting languages such as PHP

Familiarity with databases such as MySQL

Familiarization on network protocols like SSH, FTP and SFTP

Knowledge in SSL, DHCP, DNS, TCP/IP, Internal Server Error and Resolution

Extensive knowledge of internet technology required

Excellent computer skills specifically using a CRM database system

Strong and accurate data entry skills are required

**Requirements**:
Wired connectivity preferably fiber connection

Minimum download speed of 25MBPS

Recent internet billing statement (Actual Billing Statement)

Preferable immediate starter / can start on tentative program dates.

Requires good English skills, and excellent in Mandarin and Cantonese speaking.

Able to read and write in Mandarin and Cantonese.

Require sales experience and IT technical skills.

Requires customer service background.

Basic salary: RM 3,725

Travel Allowance: RM100

Language Allowance: RM250

Shift Allowance: RM300

Variable Performance Pay: RM125

Total Pay: RM 4,500

**Salary**: RM4,500.00 per month

Schedule:

- Day shift
- Monday to Friday
- Rotational shift

Application Question(s):

- Your Nationality
- Your current location
- Your WhatsApp number
- Are you willing to work on PH days and on PH rates?
- First 3 / 4 months training in our office at Bangsar South and will be working from home consequently, are you ok with this?
- Your current salary
- Your expected salary
- Notice period

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Technical Support and sales: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Mandarin and Cantonese (required)

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