Customer Service Logistic

3 weeks ago


Johor Bahru, Malaysia SK8 Engineering Sdn Bhd Full time

Understand customer needs and provide appropriate logistic solutions to meet their requirements.
- Act as main entry point to arrange job orders, follow up, and monitoring the shipment process to ensure customers’ expectations are met and all customers’ requests are completed as agreed.
- Placing necessary orders with Transport / Operations Team or Sub contractor based on client’s job requirements.
- To liaise with carrier, transporter, suppliers and customers and relevant departments for shipments arrangement.
- To ensure all customers’ queries and complaints are investigated and resolved with Operations Teams and/or Customers, and to escalate to immediate Superior for assistance and advice if unable to resolve the issues.
- To assist superior in any way to achieve branch’s target and to take up and/or follow the new job assignment, instruction, order, advice etc. which are given by superior time to time.



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