Current jobs related to Engagement Centre Agent - Kuala Lumpur - British American Tobacco

  • Engagement Centre Supervisor

    3 months ago

    Kuala Lumpur, Malaysia British American Tobacco Full time

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT KL** **IS LOOKING FOR AN ENGAGEMENT CENTRE SUPERVISOR** **SENIORITY LEVEL**:Management **FUNCTION**: GBS Marketing **SALARY...

  • Call Centre Agent

    4 months ago

    Kuala Lumpur, Malaysia UM SPECIALIST CENTRE Full time

    **JOB DESCRIPTION**: - Make outbound calls to patients to book/reschedule appointments. - Obtain patient's details and ensure all information is accurately and promptly keyed into the systems for all transactions. - Provide excellent and high-quality service in a timely and professional manner. - Ensure KPIs targets (e.g. customer satisfaction index, first...

  • Solutions Engagement Manager, Data Centre

    3 months ago

    Kuala Lumpur, Malaysia Xcellink Pte Ltd Full time

    We are currently seeking a dynamic and experienced professional to join our team as Solutions Engagement Manager, Data Centre. In this key role, you will play a crucial part in overseeing delivery of operational services in a Data Centre, managing facilities and teams, fostering client relationships, and leading project...

  • Magic Call Centre Agent

    3 months ago

    Kuala Lumpur, Malaysia Hilton Full time

    MAGIC Call Centre Agent A MAGIC Call Centre Agent is responsible for processing all incoming and outgoing calls accurately and courteously. **What will I be doing?** A MAGIC Call Centre Agent contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards: - Process all incoming and outgoing calls...

  • Magic Call Centre Agent

    4 months ago

    Kuala Lumpur, Malaysia Hilton Full time

    A MAGIC Call Centre Agent is responsible for processing all incoming and outgoing calls accurately and courteously. **What will I be doing?** A MAGIC Call Centre Agent contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards: - Process all incoming and outgoing calls accurately and...

  • Executive, Customer Engagement Centres Specialist

    3 months ago

    Kuala Lumpur, Malaysia Prudential plc Full time

    Executive, Customer Engagement Centres Specialist Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and...

  • Customer Service Agent

    3 months ago

    Kuala Lumpur, Malaysia British American Tobacco Full time

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT KL** **IS LOOKING FOR A CUSTOMER SERVICE AGENT (MANDARIN SPEAKING)** **SENIORITY LEVEL**:Non - management **FUNCTION**: GBS...

  • Associate, Contact Centre

    3 months ago

    Kuala Lumpur, Malaysia Great Eastern Malaysia Full time

    Associate, Contact Centre **Responsibilities**: - Handle customers/ agents enquiries regarding policy matters in a clear, accurate and timely manner via inbound calls. - To meet the individual targets for Call Centre and ensure that the service level are met. - Provide policy information, answer questions & solving problems for policyholders/ agents in...

  • Global Delivery Centre Agent

    3 months ago

    Kuala Lumpur, Malaysia GrowthFn Full time

    Position Summary and Requirements: - English + Mandarin Language - Office based in NU Tower 2 (KL Sentral) - Operation Hours 6am-6pm (9 Hour per shift) Day Shifts & Only Weekdays MOn -Friday - Basic Salary starts at RM 4000 - 4200 (Slightly Negotiable) + Allowances - Permanent Position and Insurance Coverage under AIA Specific responsibilities: - Engage...

  • Partner Engagement Advisor

    1 week ago

    Kuala Lumpur, Malaysia International Medical University - IMU Full time

    **Role Purpose** - Acts as the main support for student recruitment agents and collaborative partners. - Provides administrative and operational support to agents and partners, and serves as a resource for agents as they engage with prospective students. - To contribute to the achievement of student recruitment targets. - Develop training materials and...

  • Executive, Customer Engagement Centres Specialist

    3 months ago

    Kuala Lumpur, Malaysia Prudential plc Full time

    Executive, Customer Engagement Centres Specialist Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and...

  • Engagement & Admissions Specialist

    4 months ago

    Kuala Lumpur, Malaysia Sannam S4 Group Full time

    Are you interested in education market and ready to take the next step in your professional journey? Do you have strong interpersonal, communication and collaboration skills? Read on!_ **Where you will work** We are Acumen, the education brand of Sannam S4 Group - a fast-growing education and market entry consulting firm. We provide high-quality consulting...

  • Visitor Centre Ambassador Internship

    3 months ago

    Kuala Lumpur, Malaysia Royal Selangor International Sdn Bhd Full time

    **Royal Selangor Visitor Centre Ambassador Internship Programme** **Calling all students and fresh graduates!** Launch yourself into the world of history, craft and culture with Royal Selangor. Join our ambassador internship programme at the Royal Selangor Visitor Centre and help us tell our story to the world through engaging and compelling artefacts,...

  • Telesales Agent

    4 months ago

    Kuala Lumpur, Malaysia Ekiwi Global Sdn Bhd Full time

    Ekiwi is a regional e-commerce company specializing in cosmetics, nutrients and health supplements. Through innovative marketing, sales and distribution channels, we provide value by delivering quality products directly to our customers. Our new office & call centre in Kuala Lumpur is the latest addition to our growing team of 800+ employees spread across...

  • Centre Director

    3 months ago

    Kuala Lumpur, Malaysia ELS Educational Services, Inc. Full time

    **Job Summary** Reporting directly to the Director of Operations, the Centre Director is responsible for overall operations concerning his/ her individual Language Centre. Specifically, the Centre Director is responsible for promoting and maintaining an atmosphere conducive to a pleasant work environment for employees and a pleasant study environment for...

  • Telesales -property Agents

    3 months ago

    Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    Drive property market agent penetration and meet target. - Manage agent acquisition task, focusing on signing up agents to our platform through effective means. - Manage and nurture existing accounts, ensuring agents are satisfied and fully utilizing our platform's capabilities. - Lead the full sales cycle, from prospecting to closing leads, promoting and...

  • Guest Service Agent

    4 months ago

    Kuala Lumpur, Malaysia Shangri-La Hotels Full time

    Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip - work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really...

  • Specialist, employee engagement

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia U Mobile Sdn Bhd Full time

    Specialist, Employee Engagement & Communication Closing Date : 31/12/2024 Specialist, Employee Engagement & Communication ** For registered candidates, please login to apply Life at U Mobile We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving. At U Mobile, we are always on the lookout for great talents and passionate individuals to join...

  • Centre Principal

    2 weeks ago

    Jalan Semantan , Kuala Lumpur Kuala Lumpur Malaysia Akademi Sempoa & Mental-Aritmetik UCMAS Sdn Bhd Full time

    Your Role:Lead and inspire a team of talented instructors and administrative staff.Develop and implement engaging educational programs.Foster a positive and productive learning environment.Ensure adherence to UCMAS methodologies and maintain high standards.Engage with parents and the community to promote our programs.Manage administrative tasks efficiently,...

  • Sales Executive

    3 months ago

    Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    **Key Responsibilities**: - Drive property market agent penetration and meet target. - Manage agent acquisition task, focusing on signing up agents to our platform through effective means. - Manage and nurture existing accounts, ensuring agents are satisfied and fully utilizing our platform's capabilities. - Lead the full sales cycle, from prospecting to...

Engagement Centre Agent

4 months ago

Kuala Lumpur, Malaysia British American Tobacco Full time

**BAT is evolving at pace - truly like no other organisation.**

**To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey**

**BAT KL** **IS LOOKING FOR AN ENGAGEMENT CENTRE AGENT**

**SENIORITY LEVEL**:Non
- management

**FUNCTION**: GBS Marketing

**SALARY RANGE**:Market salary + Excellent benefits + Market leading bonus

**LOCATION**:Sunway Geo, Kuala Lumpur

**ROLE POSITIONING AND OBJECTIVES**

We are looking for talented individuals to shape and contribute to the success of our new Engagement Centre. As an Agent your primary role will be to assist our consumers with inbound/outbound interactions pertaining to general queries regarding our range of products/campaigns. As British American Tobacco is constantly evolving, there is potential to grow with us in the engagement centre or to other areas of the company.

**Reports to**:Engagement Centre Supervisor

**Reporting Level**:N/A

**WHAT YOU WILL BE ACCOUNTABLE FOR**
- Stay current with latest product knowledge and campaigns from marketing team.
- Comply with service level agreements.
- Support and help on process documentation & reporting when necessary.
- Comply with the assigned schedule to cover the hours of operation.
- Comply with the account KPIs.
- Support with any other new process at the time the client requires it, if it has been officially included in our range of services.
- Stay current with system information, changes and updates applicable to the role.

**ESSENTIAL EXPERIENCE, SKILLS, AND KNOWLEDGE**
- Proficient in English and Bahasa Malaysia OR English and Mandarin (Speaking + Writing Skill).
- 1 to 2 years of working experience, preferably in engagement centre / contact centre.
- Able to work under pressure and have great teamwork spirit.
- Good communication skills.
- Customer Service/ Phone Etiquette skills.
- Problem-solving skills.
- Strong resilience and adaptability.

**BENEFITS**
- CRM tools, HubSpot
- Any telephony tools (Preferred: Genesys knowledge)
- Salesforce
- Certified in HSK Level 5/6 or relevant language proficiency test in Chinese OR equivalent in Bahasa Malaysia OR High School certification also in Bahasa Malaysia and Mandarin are welcomed to apply.

**WE ARE BAT**

At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. **See what is possible for you at BAT.**
- Global Top Employer with 53,000 BAT people across more than 180 markets
- Brands sold in over 200 markets, made in 44 factories in 42 countries
- Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
- Diversity leader in the Financial Times and International Women’s Day Best Practice winner
- Seal Award winner - one of 50 most sustainable companies

**BELONGING, ACHIEVING, TOGETHER**

Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. **Come bring your difference