Support Professional

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Prometric Ireland Limited Full time
About the Role

This is an exciting opportunity to join our team as a Candidate Care Specialist. As a key member of our support team, you will be responsible for managing candidate escalations and complaints, ensuring that all issues are resolved to excellent professional standards.

You will work closely with internal teams to identify and report issues causing complaints, and work proactively to improve processes and procedures. A strong understanding of current business processes and tools which impact our candidates is essential.

The ideal candidate will have a proven track record of delivering exceptional customer service, and possess excellent communication and problem-solving skills.



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