Sales Customer Experience Representative

3 days ago


Petaling Jaya, Selangor, Malaysia Teleperformance Full time

About the Role

We are seeking a highly motivated and results-driven Sales Customer Experience Representative to join our team at Teleperformance. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth through consultative selling approaches.

Key Responsibilities:

  • Field inbound calls and exhibit the correct sales and customer experience behaviors throughout the entire interaction.
  • Troubleshoot client products as needed to resolve each call the first time.
  • Meet metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.

Requirements:

  • Bachelor's Degree or equivalent in any discipline.
  • Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension).
  • Minimum of 6 months work experience in customer support in any industry.

About Us

At Teleperformance, we pride ourselves on being a global leader in outsourced omnichannel customer experience solutions. We deliver superior quality service to our clients while fostering a culture of innovation, empathy, and continuous improvement.



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