Alternate Channel Team Head
22 hours ago
The Alternate Channel Team Head plays a critical role in driving business growth and delivering exceptional customer experiences across email, live chat, and social media platforms. As a seasoned professional, you will be responsible for managing and optimizing the performance of the team in handling customer interactions, ensuring high-quality, timely, and efficient responses to customer inquiries, complaints, and service requests.
Key Responsibilities:
- To manage and optimize the performance of the Alternate Channel team in handling customer interactions.
- Knowledgeable in multiple products and able to handle inquiries, requests & complaints via Social Media networks such as Webchat, Facebook, etc.
- Responsible for ensuring Social Media Service Level targets are met.
- Act as a role model to other CSOs and champion Contact Centre behaviors that reflect our department culture at all times.
- Achieve Key Performance Indicators agreed in the Individual Performance Plan (IPP).
Team Management:
- Lead and motivate the Alternate Channel team to deliver exceptional customer experiences.
- Provide coaching and mentoring to team members to improve their skills and competencies.
- Identify training needs and work with the Manager of Email & Social Media to develop training programs.
Compliance & Risk Management:
- Maintain confidentiality of the bank's customers and data.
- Ensure that all policies and guidelines set by compliance are adhered to and practice prudent risk-taking.
- Escalate any compliance gaps to the Unit Head that impact the operations at the Contact Centre.
- Ensure compliance with banking acts and standard operating procedures.
- Escalate any compliance gaps to the Customer Care Manager that impact the operations at the Contact Centre.
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Channel Experience Lead
22 hours ago
Subang Jaya, Selangor, Malaysia Alliance Bank Malaysia Berhad Full timeWe are seeking a Channel Experience Lead to join our Alternate Channel team at Alliance Bank Malaysia Berhad. As a key member of the team, you will be responsible for managing and optimizing the performance of the team in delivering exceptional customer experiences across email, live chat, and social media platforms.Key Responsibilities:To manage and...
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Regional Marketing Manager IT Channel
4 days ago
Petaling Jaya, Selangor, Malaysia The Channel Company Full timeWe're looking for a skilled Regional Marketing Manager to join our IT Channel team in APAC. As a key member of our global marketing team, you'll be responsible for developing and executing marketing strategies that drive business growth and improve customer engagement.In this role, you'll work closely with our marketing director to identify opportunities,...
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Customer Service Operations Director
22 hours ago
Subang Jaya, Selangor, Malaysia Alliance Bank Malaysia Berhad Full timeWe are seeking a Customer Service Operations Director to join our Alternate Channel team at Alliance Bank Malaysia Berhad. As a senior leader, you will be responsible for managing and optimizing the performance of the team in delivering exceptional customer experiences across email, live chat, and social media platforms.Key Responsibilities:To manage and...
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Senior Customer Engagement Manager
22 hours ago
Subang Jaya, Selangor, Malaysia Alliance Bank Malaysia Berhad Full timeAt Alliance Bank Malaysia Berhad, we are seeking a Senior Customer Engagement Manager to lead our Alternate Channel team in delivering exceptional customer experiences across email, live chat, and social media platforms. This role is responsible for ensuring high-quality, timely, and efficient responses to customer inquiries, complaints, and service...
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Commercial Strategy Manager
4 days ago
Petaling Jaya, Selangor, Malaysia JACOBS DOUWE EGBERTS Full timeCompany OverviewJACOBS DOUWE EGBERTS is a global leader in the coffee and tea industry with a rich history spanning over 265 years. Our mission is to inspire people to grow and develop through learning, coaching, and experiences. We strive to create an open, friendly environment where our Associates can approach anyone and grow any way they like. As a...
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Head of Department for Humanities
4 days ago
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Head of Treasury Operations
22 hours ago
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Channel Development Strategist
4 days ago
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Channel Business Development Specialist
4 days ago
Petaling Jaya, Selangor, Malaysia JACOBS DOUWE EGBERTS Full timeJob OverviewJACOBS DOUWE EGBERTS is a leading coffee and tea company with over 265 years of history. We have an exciting opportunity for a Channel Business Development Specialist to join our team. This role will be responsible for developing channel strategies and tactics for each retail environment, based on shopper and trade expertise. The ideal candidate...
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B2B Marketing Strategist Asia Pacific
4 days ago
Petaling Jaya, Selangor, Malaysia The Channel Company Full timeWe're seeking a creative B2B Marketing Strategist to join our APAC team at The Channel Company. In this role, you'll develop and execute marketing strategies that drive business growth and improve customer engagement.You'll work closely with our marketing director to identify opportunities, develop plans, and implement successful marketing campaigns. Your...
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Channel Sales Specialist
22 hours ago
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Global Event Marketing Lead APAC
4 days ago
Petaling Jaya, Selangor, Malaysia The Channel Company Full timeThe Channel Company is seeking a talented Global Event Marketing Lead to join our APAC team. In this exciting role, you'll lead the development and execution of marketing strategies for our in-region events and subscriptions, driving growth and improving customer engagement.You'll work closely with our marketing director to identify opportunities, develop...
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Channel Business Developer
7 days ago
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Marketing Director APAC Region
4 days ago
Petaling Jaya, Selangor, Malaysia The Channel Company Full timeAt The Channel Company, we're seeking a seasoned Marketing Director to join our team covering the APAC region. In this high-visibility role, you'll manage and develop our in-region portfolio of events and subscriptions dedicated to providing news, analysis, and insights for the IT community.The ideal candidate will have extensive experience in marketing and...
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Sales Channel Manager
4 days ago
Petaling Jaya, Selangor, Malaysia Beautyhaul Full timeOur MissionAt Beautyhaul, we aim to disrupt the traditional beauty industry with innovative products and non-linear growth. We are seeking talented individuals who share our vision and want to build a profitable start-up into a unicorn company.We prioritize learning and doing the right thing, ensuring that our employees embody our 'CREATED' culture...
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Head of Staffing Operations
3 days ago
Subang Jaya, Selangor, Malaysia Ninja Van Full timeCompany OverviewNinja Van is a leading logistics company in Southeast Asia, providing delivery services to businesses across the region. Our mission is to revolutionize the delivery industry with cutting-edge technology and operational concepts.Job SummaryThe Senior Talent Acquisition Specialist will play a critical role in identifying and selecting the most...
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Channel Account Liaison
4 days ago
Petaling Jaya, Selangor, Malaysia Ignition Technology Full timeAbout the RoleAs a Channel Account Manager at Ignition Technology, you will play a vital role in driving revenue growth through strategic partnerships. Your primary objective will be to identify and develop new resellers for business expansion, fostering strong relationships with management levels across partner organizations.Main ResponsibilitiesEstablish...
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Omni-channel Sales Manager
4 days ago
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Head of Cybersecurity Programmes
2 days ago
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Sales Channel Coordinator
4 days ago
Petaling Jaya, Selangor, Malaysia Ignition Technology Full timeAbout the JobWe are seeking an experienced Channel Account Manager to join our team, focusing on building and maintaining strategic partnerships with resellers. This is an outstanding opportunity to leverage your sales expertise and passion for building lasting relationships.ResponsibilitiesDevelop and execute go-to-market strategies for resellersFoster...