Customer Experience Director

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Love Full time

Welcome to Love, Bonito, a company that is passionate about empowering the everyday Asian woman and inspiring self-confidence.

We are a female-founded company with a strong commitment to innovation and customer satisfaction.

We are seeking a highly skilled and passionate individual to join our team as a key player in driving business expansion and shaping the retail landscape.

Job Overview

The Ideal Candidate:

  • 5+ years of experience in retail and brand management.
  • BA/BS degree in business, marketing, economics, or related fields.
  • Excellent leadership skills in growing high-spirited teams.
  • A passion for retail, fashion, and customer experience.

Main Responsibilities:

Retail Operations and Expansion
  • Drive business expansion through strategic store openings and shape the retail playbook.
  • Lead the retail team and set clear goals and KPIs for each member.
  • Develop and implement effective employee experience programs to improve retention rates.
  • Conduct market research and analyze store performance to inform business decisions.
  • Buid strong relationships with external parties to secure out-of-home advertising opportunities.


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