Client Success Lead

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia ThoughtFull World Pte. Ltd. Full time
ThoughtFull's Vision

Mental health is a priority for everyone, every day. Our mission is to make this vision a reality through innovative engagement strategies and deepened client relationships.

Job Description

We are looking for a talented Client Solutions Manager to join our team at ThoughtFull World Pte. Ltd. This role will play a crucial part in enhancing client engagement, driving new business opportunities, and ultimately contributing to our mission.

Main Responsibilities:
  • Client Engagement:
    • Design and execute engagement initiatives to drive sign-ups and ongoing client utilization.
    • Develop scalable processes for the successful delivery of engagement programs.
  • Partnership Management:
    • Identify, secure, and manage partnerships and vendors that enhance client engagement activities and offerings.
  • Content Creation:
    • Develop content such as case studies, social media posts, and other materials based on client engagement to boost brand awareness and educate clients on product features.
  • Community Building:
    • Build and nurture VIP client groups to foster community, encourage social validation, and strengthen client relationships.
Requirements:
  • Proven experience in designing and executing client engagement programs.
  • Strong project management skills with the ability to scale processes efficiently.
  • Excellent relationship management and partnership-building skills.
  • Creative content creation capabilities for various platforms and audiences.
  • A passion for building communities and fostering client connections.

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