Senior Operations Manager

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

About Us

Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands.

Job Description

The Senior Admin Supervisor oversees office operations, facilities, and vendor management while ensuring 24/7 administrative support for shift-based teams.

This role requires strong leadership, problem-solving skills, and the ability to work independently.

Your Responsibilities

  • Manage daily office operations, ensuring maintenance, security, and workplace safety.
  • Supervise vendors and contractors, ensuring cost-effective and high-quality services.
  • Support 24/7 shift-based teams, including customer service departments, ensuring uninterrupted facility operations.
  • Optimize administrative processes, develop SOPs, and implement best practices.
  • Collaborate with HR, IT, and Finance and other key leaders to improve workplace efficiency.

What You'll Need to Succeed

  • 7+ years of experience in office administration, facilities management, and vendor coordination.
  • Proven experience managing 24/7 shift operations.
  • Strong leadership and problem-solving abilities.
  • Excellent communication and negotiation skills.
  • Experience in office expansion or relocation is a plus.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact.

We encourage flexible work arrangements and provide learning opportunities to further your career in areas of leadership capability, soft skills, and professional expertise.

We have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.


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