Retail Customer Service Representative

7 days ago


Klang, Selangor, Malaysia Gulf Marketing Group (GMG Group) Full time
About Us

Gulf Marketing Group (GMG Group) is a dynamic retail company committed to delivering outstanding customer experiences.

Job Summary

We are looking for a skilled Retail Associate to join our team at the Sunway Pyramid outlet. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining store appearance, and achieving sales targets.

Key Responsibilities:
  1. Develop strong relationships with customers, understanding their needs and preferences.
  2. Maintain accurate product knowledge, including features, benefits, and pricing.
  3. Process transactions efficiently, handling cash, credit card payments, and returns/exchanges.
  4. Contribute to visual merchandising efforts, creating an inviting store environment.
  5. Support daily retail operations, including receiving and stocking merchandise, maintaining store cleanliness, and operating cash registers.
  6. Collaborate with colleagues to achieve sales targets and enhance the overall customer experience.
Requirements
  • 1+ year of experience in sales or customer service, preferably in a retail environment.
  • Strong communication and teamwork skills, with the ability to adapt to changing priorities.
  • Able to lift up to 25 kg, stand for extended periods, and perform tasks requiring manual dexterity.
  • Basic math proficiency, including addition, subtraction, multiplication, and division.
  • Demonstrated reliability, flexibility, and adaptability in a fast-paced retail setting.


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