Customer Experience Director
2 weeks ago
- Manage daily restaurant operations, ensuring seamless delivery of services and high-quality standards.
- Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
- Lead by example, promoting a culture of excellence, teamwork, and continuous improvement.
- Monitor and analyze operational metrics, identifying areas for improvement and implementing effective solutions.
A degree in hospitality or a related field and proven leadership experience are essential for success in this role.
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Customer Experience Director
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Coty Full timeJob Overview:Coty is looking for an experienced Customer Experience Director to lead our luxury boutique store in Kuala Lumpur. As a Customer Experience Director, you will be responsible for creating a luxurious and welcoming atmosphere in the boutique, addressing customer feedback promptly, and leading a high-performing team.About the Role:The ideal...
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Customer Experience Director
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia The Access Group Full timeAbout the JobThe Access Group is seeking a Customer Experience Director to lead our customer service efforts. As a key member of our team, you will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty.Key ResponsibilitiesDevelop and implement customer experience strategies to improve satisfaction and...
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Customer Experience Director
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Pasona Malaysia Full timePasona Malaysia invites applications for a Customer Experience Director to lead our customer experience strategy. As a visionary leader, you will be responsible for designing and implementing customer-centric initiatives to drive business growth and loyalty.In this key role, you will analyse customer feedback and market trends to identify opportunities for...
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Customer Experience Director
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia BASSnet Full timeJob OverviewBASSnet is a leading provider of IT solutions for the maritime industry, committed to delivering exceptional customer service and support.We are seeking a Customer Experience Director to join our team. In this role, you will be responsible for developing and implementing strategies to enhance customer satisfaction and loyalty.The ideal candidate...
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Customer Experience Director
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Convergys Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Director to lead our call center teams at our Malaysia office.Responsibilities include providing strategic leadership to multiple call center teams, driving operational efficiency, and developing strategies to improve team performance and achieve business objectives.Key ResponsibilitiesMonitor...
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Customer Experience Director
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full timeJob DescriptionWe are seeking a Customer Experience Director to lead our customer service team in delivering exceptional experiences.The ideal candidate will have experience in team leadership, customer interaction, and process improvement. They will be responsible for overseeing daily operations, addressing customer inquiries and concerns, and fostering a...
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Customer Experience Director
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia COS Full timeWe are seeking a Customer Experience Director to lead our retail team in Kuala Lumpur. As the ideal candidate, you will be responsible for developing and implementing strategies to enhance customer satisfaction and loyalty.Key Responsibilities:Develop and implement strategies to enhance customer satisfaction and loyaltyAnalysing sales data to inform business...
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Customer Experience Director
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full timeAbout the RoleWe are seeking an experienced Customer Experience Director to lead our team of travel professionals and oversee daily operations in a fast-paced corporate travel environment.As a seasoned manager, you will be responsible for ensuring targeted operation KPIs are achieved, monitoring team performance, and making strategic decisions to enhance...
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APAC Customer Experience Director
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full timeThe APAC Customer Experience Director will lead the charge in delivering exceptional customer experiences across the Asia Pacific region. As a key member of the Businesslist leadership team, you will be responsible for developing and executing customer-centric strategies, managing a large team, and driving cross-functional collaborations.Key responsibilities...
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Director of Sales and Customer Experience
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Love Full timeJob Description:We are seeking a results-driven Director of Sales and Customer Experience to lead our sales and customer experience initiatives.Main Responsibilities:Sales Strategy: Develop and implement a sales strategy to drive business growth.Customer Experience: Oversee the development and implementation of customer experience initiatives.Team...
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Customer Experience Director
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Melium Full timeMelium is seeking a Customer Experience Director to lead our team and drive business success in our luxury boutique. As a key member of our team, you'll be responsible for delivering exceptional customer experiences and driving business growth.About the Role:Key Responsibilities:Direct and inspire a team to achieve outstanding performance and customer...
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Customer Experience Director
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Asia Recruit Full time**Customer Experience Director**We are seeking a highly skilled Customer Experience Director to lead our sales team in providing exceptional customer experiences. As a key member of our team, you will be responsible for developing and implementing strategies to drive customer satisfaction and loyalty.Key responsibilities include:Developing and implementing...
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Client Experience Director
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Holdings Limited Full timeAbout Zeal Holdings LimitedClient Experience DirectorWe pride ourselves on being an innovative FinTech company, dedicated to delivering exceptional customer experiences.We seek an experienced Client Experience Director to lead our customer service efforts and drive customer satisfaction.Your main responsibility will be to oversee the customer service team,...
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Customer Experience Director
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia EPOS Global Solutions Sdn Bhd Full timeJob SummaryEPOS Global Solutions Sdn Bhd is seeking an experienced IT Operations Manager to lead our customer service team. The successful candidate will be responsible for developing strategies to enhance the customer experience, driving service excellence, and fostering a customer-centric culture.Main Responsibilities:Oversee all customer interactions...
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Employee Experience Director
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Holiday Tours & Travel Malaysia Full timeSenior HR RoleWe are seeking a seasoned professional to join our team as an Employee Experience Director. In this role, you will be responsible for driving the employee experience and creating meaningful connections with people. Your expertise in leadership development, talent management, and performance evaluation will enable you to make a significant...
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Customer Experience Director
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full timeAbout the OpportunityWe are seeking a highly skilled and experienced leader to join our team as a General Manager.Possess over five years of experience in customer service management, including leading and developing multinational teams with more than 50 members.Demonstrate a strong customer-focused approach, with a sharp awareness of customer needs, a...
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Customer Experience Director
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia PRISM+ Full timePRISM+ Malaysia & Australia is seeking a Performance Marketing Specialist to develop and execute high-performing marketing campaigns. This role involves analyzing customer behavior, identifying opportunities for growth, and creating targeted marketing strategies to drive results.Key Responsibilities:Campaign Analysis: Analyze customer behavior and market...
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Customer Service Director
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full timeCustomer Service Director Position DescriptionWe are seeking an exceptional Customer Service Director to lead our vendor management team in delivering world-class customer service to our customers. As a key member of our leadership team, you will be responsible for setting the direction for our vendor management strategy and ensuring that our BPO partners...
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Store Experience Director
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Love, Bonito Full timeAbout Love, Bonito: We are committed to delivering exceptional customer experiences through our retail operations. Our goal is to be the most-wanted brand in town, known for our high-quality products, excellent customer service, and unique shopping experiences.The RoleWe are seeking a Store Experience Director to lead our retail team in delivering...
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Client Experience Director
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Full timeSutherland is looking for a Client Experience Director who can drive business growth through exceptional customer service. As a seasoned leader, you will oversee a team of at least 10 associates in delivering outstanding client experiences.Key Performance Indicators:Client Satisfaction: Ensure high levels of client satisfaction through effective team...