Client Relationship Coordinator

4 days ago


Petaling Jaya, Selangor, Malaysia AM Sales & Marketing Sdn Bhd Full time
Our Benefits

We offer a range of benefits to our employees, including:

  • Flexible Working Hours: We offer flexible working hours to ensure work-life balance;
  • Training and Development: We provide training and development opportunities to help our employees grow in their careers;
  • Competitive Salary: We offer a competitive salary and benefits package;
  • Opportunities for Advancement: We offer opportunities for advancement within the company;
  • A Positive Work Environment: We strive to create a positive work environment that supports the well-being of our employees.
Job Description

This role involves delivering exceptional customer service and support to our clients. You will be responsible for communicating with customers, identifying their needs, and providing solutions.

Key Responsibilities
  • Customer Service: Respond to customer inquiries via phone, email, and chat in a timely and professional manner;
  • Needs Assessment: Identify and assess customers' needs to achieve satisfaction, providing appropriate solutions and alternatives when necessary;
  • Relationship Building: Build sustainable relationships and trust with customers through open and interactive communication;
  • Collaboration: Collaborate with internal teams to address customer issues and improve overall customer experience;
  • Product Knowledge: Stay up-to-date on product knowledge, company policies, and industry trends to provide accurate information to customers;
  • Performance Targets: Strive to meet or exceed customer satisfaction goals and performance targets;
  • Order Management: Generate Sales Orders, Delivery Orders & Invoices;
  • Order Tracking: Follow up on all orders, schedule orders, back orders, and collections;
  • Support Services: Provide support to salesperson in issuing quotation, proforma invoice, processing & monitoring of all their orders;
  • ETA Monitoring: Tracking ETA dates (outstanding sales order monitoring & follow-up, updating salesperson & customers);
  • Delivery Arrangement: Ensure all orders are processed timely in accordance with our process flows;
Requirements
  • Education: Candidate must possess at least Professional Certificate, Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field;
  • Experience: Previous experience in customer service or a related field of at least 2 years is preferred;
  • Communication Skills: Excellent communication skills, both verbal and written;
  • Problem-Solving Abilities: Strong problem-solving abilities with a customer-focused mindset;
  • Time Management: Ability to multitask, prioritize, and manage time effectively;
  • Software Proficiency: Proficiency in using customer service software, CRM systems, and Microsoft Office Suite;
  • Attitude: A positive attitude and willingness to learn and adapt in a fast-paced environment.


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