Business Relationship Coordinator

4 days ago


Petaling Jaya, Selangor, Malaysia FunnelEvo Group Full time

Company Background

FunnelEvo Group is a leading provider of innovative solutions and services. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.

We are seeking an experienced Business Relationship Coordinator to join our team and contribute to our mission of excellence.


Main Responsibilities:

  • Customer Relationship Management: Manage our company's interactions with current and potential customers to improve customer satisfaction, loyalty, and business growth.
  • Complaint Resolution: Investigate and resolve customer complaints in a timely and effective manner.
  • Communication Strategy: Develop and implement effective communication strategies to engage customers and improve customer satisfaction.
  • Relationship Building: Build strong relationships with customers through regular communication and prompt responses to their queries.
  • Behavioral Analysis: Analyze customer behavior and measure their impact on business outcomes to update strategies and improve customer engagement.
  • Approach Personalization: Develop personalized approaches to engage customers based on their needs and preferences.
  • Channel Identification: Identify new and more cost-efficient communication channels with customers.
  • Interaction Prioritization: Identify the most efficient customer interaction approaches & prioritize them accordingly.
  • Customer Information: Keep customers informed about the latest collections & special offers in order to increase sales.


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