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National Service Operations Lead
2 weeks ago
We are seeking an experienced Service Delivery Manager to join our team as the national lead for service operations. The successful candidate will be responsible for coordinating a nationwide service team, ensuring seamless service delivery and maintaining high levels of customer satisfaction.
Responsibilities- Oversee the selection, development, training, and evaluation of staff to ensure departmental efficiency and success.
- Directly support customers, ensuring accountability and strong relationship management.
- Collaborate with headquarters and engineering teams to maintain high levels of customer satisfaction.
- Address and manage escalations by meeting with customers as needed.
