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Workday Specialist

2 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Samsung Electronics Perú Full time
Job Summary

This role is responsible for integrating various work processes across different business units to contribute to standard HR operations. The ideal candidate will have experience in implementing and supporting HR services, including recruitment, payroll, time & attendance, and data management.

Key Responsibilities
  • Service Delivery
    • Troubleshoot HRIS issues and resolve them along with root causes.
    • Coordinate configuration of the Workday system with global business needs and departmental process changes.
    • Unit testing of changes and coordination of testing with business users. Implementation of changes.
    • Develop project plans, prioritize project requests, monitor project completion to assigned deadlines, and ensure quality and timely delivery of solutions.
    • Perform bulk loads of data to Workday via templates and troubleshoot and work with IT partners for complex loads.
    • Maintain Workday user assignments and other administration tasks including data entry on the employee life cycle.
    • Independently investigate and analyze system issues and collaborate with others for resolutions.
  • Technical Standards and Internal Controls
    • Review and verify process documents to ensure completeness and accuracy.
    • Support other SSC members in responding to queries and investigating issues related to Employee Master Data.
    • Support Workday report generation.
    • Understand configured business processes and global security matrix and maintain system user assignments and administration tasks.
    • Assist in data quality management including but not limited to Workday Data Validation, Data Audits, and Data Cleansing.
  • Continuous Improvement
    • Help drive Continuous Improvement initiatives to improve the user experience.
    Requirements
    • Possess a Degree in Business Management, Human Resource Management, Psychology, or equivalent.
    • Implementing or providing user and system support for the Workday system.
    • Using issue/ticket/case management systems and processes, with advanced troubleshooting skills. Working independently as well as collaboratively, knowledgeable about global change and issues management processes, and Workday release management.
    • Experience in a Shared Services Center (SSC) environment or BPO industry will be an added value.
    • Establish a high degree of confidentiality and sensitivity to compliance and security-related matters.
    • Must have an understanding of data integrity and be able to apply it in day-to-day work.
    • Detail-oriented and thorough when analyzing and troubleshooting issues/cases.
    • Ability to work under tight deadlines and handle multiple priorities.
    • Proficient in MS Office or other analytical tools i.e. Power BI, Tableau or Python language will be an added advantage.
    • Experience in handling the Workday Talent and Performance (T&P) module is an added value.
    • Candidate with Workday Certification is encouraged to apply.