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Assistant Contact Center Manager

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Herbalife International, Inc. Full time

Contact Center Leadership Role

We are seeking an experienced Service Delivery Director to lead our contact center operations in Taiwan while providing backup support for the Hong Kong market. In this challenging and dynamic role, you will be responsible for ensuring that customer satisfaction is consistently met by managing and supporting internal and external stakeholders.

Key Responsibilities

  • Lead a team of customer service representatives, focusing on delivering exceptional customer experiences.
  • Develop and implement strategies to enhance service delivery and operational efficiency.
  • Collaborate with local Member Relations teams to develop strategies aimed at improving customer satisfaction.
  • Ensure compliance with company policies regarding email handling, inbound and outbound call procedures, and transactions.