Hospitality Operations Executive

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Limited Full time

Job Description:

We seek a highly skilled Guest Relations Executive to join our dynamic team at Mandarin Oriental Hotel Group Limited. This exciting opportunity offers a chance to work with a world-renowned hospitality brand, shaping the future of our industry.

  • Develop and implement strategies to promote repeat business and increase guest loyalty.
  • Cultivate strong relationships with guests, colleagues, and external partners, fostering a collaborative environment that drives success.
  • Lead by example, embodying the values of our hotel and consistently demonstrating exceptional service standards.

Accountabilities:

  • Meet and greet guests upon arrival, providing a personalized welcome and setting the tone for their stay.
  • Manage VIP room preparations, ensuring a seamless check-in process and exceeding guest expectations.
  • Respond promptly to guest requests, resolving issues efficiently and courteously.

Requirements:

  • Demonstrated expertise in hospitality operations, with a focus on delivering exceptional guest experiences.
  • Proven ability to lead cross-functional teams, driving collaboration and achieving outstanding results.
  • Exceptional communication and interpersonal skills, with the capacity to build strong relationships with colleagues and guests alike.


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