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Client Resolution Expert

1 week ago


Subang Jaya, Selangor, Malaysia CTE Computer Centre Sdn Bhd Full time

At CTE Computer Centre Sdn Bhd, we are committed to excellence in customer service. We are seeking a highly skilled Customer Support Executive to join our team and contribute to this mission.

Main Job Responsibilities:
  • Respond to customer inquiries via phone and email in a professional and timely manner.
  • Utilize strong problem-solving skills to resolve customer issues efficiently.
  • Identify and escalate priority issues to the relevant channels.
  • Design and deliver comprehensive training programs for customers on our products.
  • Closely collaborate with customers to ensure successful implementation of our system.
Essential Skills and Qualifications:
  • A high school diploma or equivalent is the minimum educational requirement.
  • Excellent communication skills, both verbal and written.
  • Strong analytical and problem-solving skills, combined with attention to detail.
  • Ability to work independently and as part of a cohesive team.
  • Previous experience in a customer support role or similar position is advantageous.
  • Able to train and support computerized accounting systems.
  • Able to handle basic accounting and Microsoft Office.
  • Familiarity with Windows applications and networking is beneficial.
  • A valid driver's license and willingness to travel locally are essential.
  • We encourage fresh graduates to apply, offering in-house training and partial remote work options.
Benefits and Rewards:
  • A competitive traveling allowance
  • Comprehensive medical benefits
  • Contributions to EPF, SOCSO, EIS
  • Incentive schemes to motivate performance